Inbound Sales and Service Manager

1--800-Contact; Draper (UT); Híbrido; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free eye exams for family

Deep discounts on lenses and glasses

401(k) match

Flexible PTO

In-house restaurant with discounted-me

Free snacks, ice cream, and drinks

Full onsite gym

Descripción de la vacante

SeekWell, parent company of 1-800 Contacts, is seeking an Inbound Sales & Service Manager to lead a call center team and shape the customer experience. You will coach staff, own KPIs, and drive sales and service through data-driven decisions in a fast-paced environment.

Onsite onboarding is required 100% for 4–6 weeks, followed by a hybrid schedule of 1–4 days onsite per week. This role emphasizes ownership, coaching, and a strong customer-first culture.

Formación

• 3+ years of experience in customer service, sales, or a contact center.
• 1+ year of supervisory or people management experience.
• Strong coaching, communication, relationship-building, and problem-solving skills.
• Ability to use data and critical thinking to make sound business decisions and drive results.
• Proficiency with Microsoft Office, including Excel, Outlook, PowerPoint, and Word.
• Ability to work Monday–Friday from 2:00 PM–11:00 PM MST; weekends/holidays as needed.
• Onsite 100% during onboarding; hybrid schedule of 1–4 days onsite per week.

Responsabilidades

• Lead People — builds a team people want to be part of, coaches with purpose and accountability.
• Obsessed with the Customer Experience — prioritizes frictionless, excellent customer service.
• Own the Business — understands metrics and drives actions to improve outcomes.
• Drive Results Through Coaching — translates data into actionable coaching for staff.
• Build What’s Next — embraces technology, AI, and analytics to improve experiences.
• Think Sales + Service — merges selling with service to solve customer needs.

Conocimientos

Coaching

Leadership

Customer service

Data-driven decision making

Communication

Problem solving

Herramientas

Microsoft Office Suite

Excel

Outlook

PowerPoint

Word

Descripción del empleo

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

Why you want this job

As an Inbound Sales & Service Manager in our call center, you’ll lead a team that directly shapes the experience of both our customers and associates. You’ll help create a high-performing, customer-focused culture while using data, coaching, and strong leadership to drive sales, service, and business results. This is a great opportunity for a people leader who enjoys a fast-paced environment and wants to make a meaningful impact on both their team and the customer experience.

What you’ll do

• Lead People — Builds a team people want to be part of. Coaches with purpose, sets clear expectations, develops future leaders, recognizes great work, and creates accountability.
• Obsessed with the Customer Experience — Starts with the customer in every decision. Constantly looks for friction, listens to customer feedback, challenges processes that make things harder, and believes great sales results should come from delivering an exceptional experience.
• Own the Business — Treats Inbound like their own business. Understands the numbers, knows what is driving them, identifies root causes, and takes action rather than waiting for direction.
• Drive Results Through Coaching — Turns data and customer interactions into specific behaviors associates can improve. Doesn't just manage KPIs—they influence the behaviors that create the KPIs.
• Build What’s Next — Curious, adaptable, and willing to challenge the way we've always done it. Embraces technology, AI, analytics, and new ways of working to make the experience better for both customers and associates.
• Think Sales + Service, Not Sales vs. Service — Understands that these aren't competing priorities. The best sales experience is often simply great service that identifies what the customer needs and solves it.

What you'll need

• 3+ years of experience in customer service, sales, or a contact center environment.
• 1+ year of supervisory or people management experience.
• Strong coaching, communication, relationship-building, and problem-solving skills.
• Ability to use data and critical thinking to make sound business decisions and drive results.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Ability to give and receive meaningful feedback and confidently navigate difficult conversations.
• Proficiency with Microsoft Office, including Excel, Outlook, PowerPoint, and Word.
• Ability to work Monday–Friday from 2:00 PM–11:00 PM MST.
• Ability to work occasional weekends and holidays as needed.
• Ability to work onsite 100% during the first 4–6 weeks of onboarding, followed by a hybrid schedule of 1–4 days onsite per week as determined by your manager.

Why we will love you

• Experience leading sales and/or service teams.
• Experience in a contact center or other fast-paced customer-focused environment.
• Knowledge of company products, systems, and processes.
• A natural people leader who enjoys developing others and helping teammates grow.
• A relationship builder who creates a strong sense of community and trust.
• Someone who brings energy, positivity, professionalism, and a strong sense of ownership to their work.
• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• 401(k) match
• Flexible PTO
• In-house restaurant with highly discounted meals (Steak dinner under $6)
• Free snacks, ice cream, and drinks every day
• Full onsite gym

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.