Inbound Retention Specialist - Sales - US Remote - Western Region

Yelp; Portland (OR); Remote; USD 50,000 - 58,000; Full time

Job summary

Yelp is looking for a Customer Success Representative to enhance small business advertisers' experience through exceptional support and consultation. The ideal candidate will possess a Bachelor's Degree or substantial relevant experience, and be dedicated to helping local businesses thrive in a fast-paced environment. This remote role requires residing in the Western region of the United States, with a competitive salary and benefits package.

Benefits

Medical, vision, and dental insurance

15 days PTO plus paid holidays

Flexible spending account

401(k) retirement savings plan

Employee stock purchase plan

Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience.
• Technical proficiency with computers and systems.
• Strong verbal and written communication skills.

Responsibilities

• Provide exceptional customer support to advertisers.
• Consult and educate Yelp advertisers on ad performance metrics.
• Handle escalated client concerns with strong listening and conflict resolution skills.

Skills

Communication

Problem Solving

Time Management

Education

Bachelor's Degree

Tools

Information Systems

Job description

• Please note that while this role will operate remotely, it is required that the candidate resides in the Western region of the United States. This includes candidates residing in Pacific or Mountain time zones. At this time we are not considering candidates in the Bay Area

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Customer Success Representative to provide a 5-star experience to our small business advertisers! As a member of the Customer Success team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.

What you'll do :

You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support

You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers

You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics

You will use strong listening and conflict resolution skills to handle escalated clients

You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success

You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees

You will remain organized and efficient in a fast-paced environment

You will consistently achieve / exceed monthly goals

What it takes to succeed :

• You have a Bachelor's Degree or 3+ years of relevant client facing experience
• You are technically proficient with computers and information systems
• You have strong communication skills (verbal and written)
• You excel with problem solving and troubleshooting
• You have experience in account management, sales, advertising, or small business (preferred)
• You have a love for local businesses and understand their importance in local economies
• You have excellent time management and organizational skills with the ability to track and complete numerous details
• You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• You have the ability to strike a balance between consulting and supporting as needed
• You are willing to receive and implement feedback
• You have the ability to embrace a fast paced and always-changing environment

What you'll get :

• Effective your first day : Medical, vision, and dental
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work from home reimbursement
• The base salary is $50,000 + performance based incentives

Closing

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human : race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at or .Note : Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.#LI-Remote

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