Inbound Retention Specialist

Yelp Inc.; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading online review platform is seeking an Inbound Retention Specialist for their sales team. In this remote role, you will support customer retention by consulting clients effectively and showcasing the value of their investments. The ideal candidate will have a Bachelor's degree or significant client-facing experience, along with strong organizational and time management skills.

Qualifications

• Bachelor's degree or equivalent experience required.
• Proficiency with computers and information systems necessary.
• Experience in account management, sales, or advertising is preferred.

Responsibilities

• Provide exceptional customer support to strengthen revenue retention.
• Consult and educate current advertisers while handling inbound calls.
• Show clients the value of their investment through ad performance metrics.

Skills

Customer support

Time management

Organizational skills

Education

Bachelor's Degree or 3+ years of relevant client-facing experience

Tools

Information systems

Job description

A company is looking for an Inbound Retention Specialist - Sales - US Remote - Western Region.

Key Responsibilities

• Provide exceptional customer support to strengthen revenue retention
• Consult and educate current advertisers while handling inbound calls
• Show clients the value of their investment through ad performance metrics

Required Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business preferred
• Ability to handle tough conversations professionally and solutions-oriented
• Strong time management and organizational skills