Inbound Reservations Agent

Aramark; Stone Mountain (GA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

On-the-job training

In-person work location

Job summary

Aramark at Stone Mountain Park, GA is seeking Reservation Agents to assist guests with lodging, tours, and activities while delivering world-class service. The role emphasizes rapport-building, knowledge of destinations, and enthusiasm to excite guests about visiting our properties.

Key requirements include a high school diploma or GED, strong communication, reliability, and the ability to adapt in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• Strong communication and problem-solving skills are expected.
• Ability to upsell and deliver exceptional guest service.

Responsibilities

• Assist guests with lodging, tours, and activity reservations.
• Handle general customer inquiries and provide world-class service.
• Maintain rapport, knowledge of destinations, and up-sell when appropriate.
• Demonstrate strong problem solving and negotiation skills.
• Maintain a professional, friendly demeanor and dependable attendance.
• Proficient with Microsoft Outlook and internet browsing.

Skills

Sales aptitude

Communication skills

Dependable

People-oriented

Adaptable

Detail-oriented

Autonomous

Education

High School Diploma or GED

Tools

Microsoft Outlook

Job description

Job Description

Reservation Agents assist our valued guests with booking new lodging, tour, and activity reservations. They also handle general customer inquiries and provide extraordinary, world-class service! Successful agents excel at building rapport; they are knowledgeable about our destinations and generate excitement for visiting our breath-taking properties!

Job Responsibilities

• Demonstrate excellent problem solving, complaint resolution and negotiation skills
• Demonstrate a strong sales aptitude with ability to up-sell, cross-sell and overcome objections
• Possess strong communication skills
• Are passionate about delivering quality service and making a difference in the guest experience
• Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
• Can learn quickly and adapt to change in a fast-paced, high performance driven culture
• Demonstrate exceptional habits of dependability and attendance
• Possess strong computer skills, including proficiency in Microsoft Outlook, and internet browser.
• Must hold a high school diploma or GED equivalent.
• Hours of operation are Mon-Sun, 9am-6:00pm
• Employee must have open availability during the above hours of operation
• Pay is $16 per hour
• Candidates must be able to attend work at Stone Mountain Park as scheduled.
• Bilingual abilities are a plus
• At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction
• Job Types: Full-time, Permanent

Benefits

• On-the-job training
• Work Location: In person

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.