Inbound Phone Sales Representative

Numotion; United States; Remote; USD 33,000 - 100,000; Full time

Job summary

A leading DME provider is seeking an Inbound Phone Sales Representative to work remotely. The role focuses on converting inquiries into sales while providing expert guidance on products. Candidates must have at least 3 years of inbound sales experience and demonstrate a strong consultative sales approach. Excellent communication skills and the ability to multitask are essential. Opportunity for uncapped commission and a comprehensive benefits package included.

Benefits

Competitive base plus uncapped commission

Medical, dental, vision benefits

401(k) with employer match

Qualifications

• Experience in DME or mobility equipment sales.
• Minimum 3 years in inbound consumer sales.
• Strong consultative sales skills.

Responsibilities

• Respond to inbound inquiries via phone, chat, and video.
• Close sales efficiently within a short sales cycle.
• Provide expert product recommendations.

Skills

Consultative sales approach

High conversion rates

Strong verbal communication

Multitasking

Tools

CRM systems

Order management systems

Job description

SpinLife, the retail division of Numotion, is the nation’s largest direct-to-consumer provider of Durable Medical Equipment (DME), serving aging adults, individuals with disabilities, and pediatric customers with compassion, expertise, and innovation. Our mission is to be the most trusted and forward-thinking leader in mobility solutions, empowering teammates, customers, and communities to move without limits.

With a proven e-commerce model and a nationwide network of service technicians, SpinLife delivers more than just products—we provide personalized care and ongoing support. Now, we’re expanding into brick-and-mortar retail to bring our trusted brand even closer to the communities we serve.

We’re expanding our team and looking for high-performing Inbound Sales Representatives to help deliver expert guidance and compassionate service to our growing customer base.

Position: Inbound Phone Sales Representative
Industry: Durable Medical Equipment (DME) & Mobility
Type: Remote | Full-Time | Consumer-Facing
Compensation: Non Exempt position with a Base annual salary of $33,000 + commission
Top Performers have the potential to Earn: Up to $100,000 annually with commission.

Overview

This is a fast-paced, transactional sales role focused on converting inbound phone, chat, and virtual inquiries into sales. You’ll help customers find the right DME and mobility products while providing expert product recommendations and follow-through. Success in this position requires a sales-first mindset, strong computer skills, and comfort navigating multiple systems during interactions.

What You’ll Do

• Respond to inbound consumer inquiries via phone, chat, and video consultations
• Identify customer needs and recommend appropriate product solutions
• Close sales efficiently and effectively within a short sales cycle
• Create and manage quotes, tasks, and follow-ups through order completion
• Communicate shipping, delivery, warranty, and return policies
• Collaborate with internal departments and manufacturers to ensure order accuracy and timeliness
• Stay current on product offerings, policies, and sales best practices through ongoing training
• Maintain compliance with company procedures and regulatory requirements
• Provide compassionate, responsive service that supports customer independence

Required Experience & Skills

• Experience in the DME or mobility equipment space (scooters, wheelchairs, lift chairs)
• Minimum 3 years of inbound consumer sales experience (ecommerce or retail preferred)
• High sales velocity with a proven track record of:
• High conversion rates
• Effective cross-selling and upselling
• Strong consultative sales approach
• Strong verbal and written communication skills
• Ability to multitask while navigating multiple systems during calls
• Reliable, distraction-free home office with high-speed internet
• Highly organized and capable of managing a high volume of leads and tasks
• Dedicated to follow-through and delivering an excellent customer experience

Preferred Qualifications

• Familiarity with CRMs, order management systems, or video-based selling tools
• Assistive Technology Professional (ATP) training or certification

Key Attributes for Success

• Self-motivated, results-driven, and consistently meets or exceeds sales goals
• Professional, empathetic, and confident phone presence
• Strong team player who communicates effectively across departments
• Tech-savvy, adaptable, and able to learn new tools quickly

Work Environment & Physical Requirements

• Primarily desk-based remote work; prolonged computer and phone use
• Occasional lifting (up to 10 lbs)
• Frequent use of hands for typing and system navigation

Why Join SpinLife?

• Competitive base + uncapped commission
• Medical, dental, vision, 401(k), life, and disability benefits
• Inclusive and mission-driven workplace
• Opportunity to improve lives and empower independence every day

SpinLife, a division of Numotion, is an equal opportunity employer. We are committed to fostering a diverse, inclusive workplace and do not tolerate discrimination based on ethnicity, gender identity, disability, age, or any protected status. Drug test required before employment.