Inbound Phone Orders and Customer Care Rep (FT/PT hours available) (Peak Season)

Taylor; Rexburg (ID); On-site; USD 1,653,000 - 2,204,000; Full time

Job summary

Taylor Corporation is hiring temporary Inbound Phone Orders and Customer Care Reps to support the October–December peak season. Positions process orders from mail, phone, internet or fax and address customer questions to resolve issues. Start at $14 per hour with training provided.

Positions are full-time or part-time temporary, with Monday through Friday schedules and occasional Saturday work. Work authorization in the United States is required.

Qualifications

• Strong interpersonal and communication skills.
• Well organized and able to manage multiple projects.
• Excellent attention to detail.

Responsibilities

• Informs customers of pricing and product details; discusses related items and shipping dates.
• Answers questions and resolves concerns to ensure customer satisfaction.
• Enters orders and data into the system to determine total cost and expedite orders.
• Collaborates with departments to fulfill customer needs and expedite shipments.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Tools

MS Office

Excel

Database management

Job description

Join the Taylor Team This Holiday Season!

Your Opportunity:

The Occasions Group, a Taylor company, is looking for temporary Inbound Phone Orders and Customer Care Reps to support our busy season October through December. These positions are responsible for processing customer orders received by mail, telephone, internet or fax, and handles any questions and resolves concerns with products and orders. Positions start at $14 per hour and training is provided!

Work Authorization:

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities:

• Informs customer of pricing, product specifications/detail, offers customers other related items, shipping dates, anticipated delays, or any additional information needed;
• Shares details with customers on additional offerings to provide value added service;
• Answers customer questions and responds to concerns/problems the customer is experiencing and follows through on problems making it clear to the customer that they are important;
• Enters customer and order data into computer to determine total cost and/or begin expediting order;
• Works with appropriate departments as necessary to fulfill the customer's needs over the phone;
• Confers with appropriate department to expedite shipments;
• Enters rework orders, change orders, and updates to orders in an expedient manner;
• Applies credits, reprints, and handles in-coming orders;
• Develops and maintains relationship with customers;
• Provides feedback to marketing and management for future product enhancements based on customer feedback;
• Maintains a minimum standard of performance as measured by the department. These measurements may change from time to time and shall be clearly communicated to the rep;
• Additional duties for rep may include processing other commercial orders as assigned by the supervisor;
• Demonstrate respect for the potential and significance of every individual on the team;
• Demonstrate passion for customers and our work;
• Believe that there is always a better way; and
• Embrace personal, as well as shared responsibility and accountability.

Your Shift:

Full-time or Part-time temporary positions available! All positions are Mon-Fri, with occasional Saturday work. Flexible Hours and shifts (will also work with school schedules.)

You Must Have:

• Strong interpersonal and communication skills
• Strong analytical skills
• Well organized and able to manage and prioritize multiple projects simultaneously
• Excellent attention to detail
• Proficient MS Office, Excel and database management
• Observe safety and security procedures

We Would Also Prefer:

• Call Center, Sales Experience or related field preferred but not required
• Language/Communication-Effective written and oral skills. Ability to comprehend and follow detailed instructions
• Interpersonal: Can remain pleasant under extreme pressure and during difficult circumstances. Ability to be cheerful, trustworthy, loyal to those who are absent
• Intermediate/Advanced-level computer knowledge and software proficiency in MS Office and Excel
• Demonstrate respect for the potential and significance of every individual on the team
• Demonstrate passion for customers and our work
• Strive for continuous improvement and work towards Always a Better Way (ABW)
• Embrace personal, as well as shared responsibility and accountability

About Taylor Corporation:

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.