Inbound Patient Account Services Coordinator (Remote)

CVS Health; Lake Michigan Beach (MI); Remote; USD 23,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Retirement savings options

Job summary

CVS Health in Michigan is seeking an Inbound Patient Account Services Specialist to advocate for patients, resolve billing questions, and guide patients toward faster reimbursement. You will deliver high-quality customer service and document interactions in the Revenue Cycle system, collaborating with CVS Specialty and other departments to support the patient journey.

This full-time role offers comprehensive benefits, a structured schedule (8:00am–8:00pm EST), and opportunities for growth.

Qualifications

• 6 months experience in healthcare billing, reimbursement, collections practices, or infusion services.
• Effective written and verbal customer service skills.
• Ability to work independently and on a team.
• Ability to offer emotional support and empathy.
• Flexibility with work schedule including 8-hour shifts 8:00am–8:00pm EST (Mon–Fri).

Responsibilities

• Develop a deep understanding of CVS Specialty processes and how customer service impacts a patient’s journey from order to reimbursement.
• Help patients navigate complex billing and reimbursement processes to ensure efficient billing and reimbursement for services.
• Build a trusting relationship with patients through meaningful conversation.
• Manage difficult or emotional situations, respond promptly to patient needs, and show empathy with urgency.
• Document each interaction in the Revenue Cycle system.
• Record, review, and take next steps to follow-up and resolve patient concerns.
• Gather and examine patient information to determine eligibility for payment plans.
• Meet call center metrics including call volume and call quality.
• Use technology to liaise with other CVS Specialty departments.
• Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.

Skills

Customer service

Teamwork

Empathy

Independent work

Flexibility

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

An Inbound Patient Account Services Specialist advocates for the patient and portrays “We Care” by taking a hands‑on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review.

We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.

Key Responsibilities of the Inbound Patient Account Services Coordinator:

• Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services.
• Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
• Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
• Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.
• Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
• Record, review, and take next steps to follow‑up and resolve patient concerns.
• Gather and examine patient information to determine eligibility for payment plans.
• Meet call center metrics that include call volume and call quality.
• Use technology to effectively liaison with other departments across CVS Specialty.
• Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.

Required Qualifications:

• 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
• Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel.
• Effective written and verbal customer service skills.
• Ability to work independently and on a team.
• Ability to offer emotional support and empathy.
• Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am - 8:00pm EST (Monday - Friday).

Preferred Qualifications:

• 1 year experience in healthcare billing, collections practices, and/or infusion services.
• 1 year experience in pharmacy billing and reimbursement.

Education

• Verifiable High-school diploma or GED required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments .

We anticipate the application window for this opening will close on: 10/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.