Inbound /Outbound Queue Associate

CVS Health; Richmond (VA); On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Bonus eligibility

Job summary

CVS Health is seeking a healthcare management coordinator to support delivery of quality care and coordinated services in a fast-paced environment. This full-time role involves clinical coordination, intake, screening and referrals to medical services, with a focus on efficiency and patient outcomes.

Typical schedule is Monday–Friday 8am–5pm EST, with occasional weekends and holidays; 40 hours weekly. The position offers comprehensive benefits, competitive pay and opportunities to impact

Qualifications

• 2–4 years of customer service experience.
• High school diploma or GED.

Responsibilities

• Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare.
• Promote cost effective outcomes and improve program/operational efficiency involving clinical issues.
• Coordinate intake, screening and referrals to medical services.

Skills

Customer Service

Communication

Computer literacy

Team collaboration

Education

High school diploma or GED

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Schedule

Monday-Friday 8am-5pmEST, with occasional weekends and holidays.

Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Supports comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Services Programs. Promotes/supports quality effectiveness of Healthcare Services

Required Qualifications

• 2-4 years of previous Customer Service experience

Preferred Qualifications

• Medical Assisting, Medical office experience.
• Familiarity with medical terminology and concepts used in care management.
• Effective communicator, strong customer service skills, computer literacy in order to navigate through internal/external computer systems.
• The ability to effectively communicate in a multi-disciplinary team.

Education

• High school diploma or GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is $17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/04/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.