Inbound /Outbound Queue Associate

4004 Aetna Medicaid Administrators; Virginia; Hybrid; USD 23,000 - 43,000; Full time

Benefits offered by this job

Benefits package

Job summary

CVS Health in Virginia is seeking a full-time Customer Service – Healthcare Management role. Schedule: Monday–Friday 8am–5pm EST, with occasional weekends and holidays.

Provide comprehensive coordination to facilitate quality healthcare and cost-effective outcomes across care programs. You will support intake, screening and referrals to medical services, and collaborate with multidisciplinary teams to improve program efficiency.

Qualifications

• 2-4 years of customer service experience.
• Preferred: medical assisting or medical office experience.
• Familiarity with medical terminology.
• Effective communicator with multi-disciplinary teamwork ability.

Responsibilities

• Coordinate intake, screening and referrals to medical services.
• Support delivery of quality healthcare and cost-effective outcomes.
• Promote operational efficiency in care management.
• Collaborate with multidisciplinary teams.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

Medical office software

Internal systems navigation

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health® you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Schedule: Monday-Friday 8am-5pm EST, with occasional weekends and holidays. Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Supports comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Services Programs. Promotes/supports quality effectiveness of Healthcare Services

Required Qualifications

• 2-4 years of previous Customer Service experience

Preferred Qualifications

• Medical Assisting, Medical office experience.
• Familiarity with medical terminology and concepts used in care management.
• Effective communicator, strong customer service skills, computer literacy in order to navigate through internal/external computer systems.
• The ability to effectively communicate in a multi-disciplinary team.

Education

High school diploma or GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.00 - $31.30. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

Great benefits for great people. We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Deadline

We anticipate the application window for this opening will close on: 11/04/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Company Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.