INBOUND OPERATIONS MANAGER

Rush & Company; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Rush & Company is seeking a vigilant Inventory & Receiving Supervisor to oversee inbound workflow from receiving through put away, ensuring accuracy and timely availability of product. You will lead the team, coach associates, and partner with cross-functional teams to uphold inventory integrity and drive continuous improvement.

The role requires 5–10 years in warehouse/distribution, strong knowledge of ERP/WMS, and proven leadership in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Logistics, Operations, or related field preferred.
• 5–10 years of progressive warehouse/distribution experience, preferably in a unionized environment.
• Experience with receiving, inventory control, cycle counting, discrepancy resolution, special handling, and put away operations.

Responsibilities

• Directly supervise inbound receiving, special handling, put away, and lift drivers.
• Coordinate daily receiving operations and ensure on-time inventory availability.
• Lead cycle counting and investigate discrepancies with cross-functional teams.
• Maintain ERP/WMS transactions and support inventory audits and improvements.

Skills

Warehouse operations

Inventory control

Lean concepts

Leadership

Safety compliance

ERP/WMS knowledge

Education

Bachelor's degree in Business/Logistics/Operations

Tools

ERP systems

Microsoft Excel

WMS systems

Job description

This global industrial organization is a highly diversified, multibillion-dollar powerhouse comprised of more than 100 autonomous manufacturing and service businesses. The company pairs the deep financial backing and long-term stability of a legendary conglomerate with the agile, entrepreneurial spirit of a startup. The Division spans 11 diverse business sectors, driving critical advancements in industries ranging from transportation, logistics, and automotive to retail technologies, plumbing, and electrical components. Because each business operates independently, employees experience the best of both worlds: the close-knit culture, rapid decision-making, and high visibility of a smaller firm, alongside the massive resource network, world-class leadership development, and global mobility of a Fortune 500 equivalent. Innovation is at the core of the culture. Teams are empowered to solve complex, real-world engineering and operational challenges that keep global supply chains moving, commercial spaces operating, and communities thriving. For ambitious professionals, this unique structure offers unparalleled career versatility, allowing you to grow your skills, take ownership of major projects, and even pivot across entirely different industries—all within a single, exceptionally stable organization.

Responsible for supervising the inbound inventory workflow from Receiving → Special Handling → Putaway → Inventory Available, with overall responsibility for receiving accuracy, inventory integrity, and ensuring product is processed and made available for use in a timely manner. Leads inventory control activities, including cycle counting and discrepancy resolution, and oversees special handling and put away activities. Partners with the Inventory Supervisor and other cross-functional teams to maintain accurate inventory and efficient inbound operations. Directly supervises special handling activities and receiving lift drivers.

Receiving Operations & Inbound Workflow:

• Coordinate daily receiving operations and inbound workflow, including unloading, verification, inspection coordination, receiving transactions, special handling, and movement to put away
• Ensure inbound shipments are received accurately against purchase orders, transfer orders, packing lists, and other applicable receiving documentation
• Monitor the flow of product from receipt through special handling and put away to ensure inventory becomes available for use in a timely manner
• Coordinate with the Inbound Operations Manager regarding inbound priorities, workload, exceptions, and issues that could affect receiving accuracy or product availability
• Ensure receiving and inventory transactions are completed accurately and timely in the ERP/WMS system
• Maintain receiving documentation and support the resolution of damaged, short, over, or otherwise discrepant shipments

Inventory Control, Cycle Counting & Discrepancy Resolution:

• Maintain strong inventory control practices to support accurate on-hand balances and warehouse location integrity
• Lead and coordinate cycle counting activities; review count results and ensure discrepancies are investigated, documented, and resolved promptly
• Investigate receiving, location, quantity, and inventory discrepancies and work with appropriate functions to identify root causes and corrective actions
• Maintain appropriate controls around inventory adjustments, quarantined inventory, non-conforming materials, and other inventory exceptions
• Partner with Finance, Supply Chain, Quality, and Distribution leadership as needed to support inventory audits, month-end requirements, and inventory accuracy
• Identify recurring inventory issues and recommend process improvements to prevent future discrepancies

Special Handling & Put Away:

• Oversee special handling activities required following receipt, including product identification, labeling, inspection routing, repacking, or other processing as applicable
• Ensure special handling requirements are completed accurately before product is released for put away and made available for use
• Direct put away activities to ensure product is moved to the appropriate warehouse locations safely, accurately, and efficiently
• Ensure put away lift drivers follow established location, material handling, safety, and inventory transaction procedures
• Monitor received inventory awaiting special handling or put away and address aging inventory or other exceptions that delay product availability
• Ensure location transfers and inventory movements are accurately reflected in the ERP/WMS system
• Maintain focus on minimizing the time between physical receipt of product and its availability for operational or customer requirements

Leadership & Team Development:

• Directly supervise put away lift drivers and assign daily work based on inbound volume, priorities, and operational requirements
• Provide day-to-day direction, coaching, training, and performance feedback to assigned employees
• Ensure employees follow standard work, material handling procedures, equipment guidelines, and company safety requirements
• Support hiring, onboarding, training, and performance management in accordance with company policy
• Align staffing and work assignments with receiving, special handling, inventory control, and put away priorities
• Promote accountability for accuracy, productivity, safety, inventory integrity, and timely product availability

Safety, Compliance & Quality:

• Promote a culture of safety and ensure compliance with OSHA requirements and company safety policies
• Ensure safe operation of forklifts and other material handling equipment and adherence to warehouse traffic and storage practices
• Coordinate with Quality to ensure applicable inspection requirements are completed for inbound materials
• Ensure appropriate procedures are followed for non-conforming or quarantined inventory
• Ensure compliance with applicable labeling, storage, documentation, and supplier requirements

Continuous Improvement & Performance:

• Identify and implement improvements to the receiving-to-availability workflow, including receiving accuracy, special handling, inventory control, and put away efficiency
• Track and report key performance indicators such as receiving accuracy, inventory accuracy, cycle count results, discrepancy resolution, dock-to-stock/product-availability time, and put away productivity
• Identify workflow bottlenecks and recommend changes that improve the speed and accuracy with which received inventory becomes available for use
• Support development and maintenance of standard work, procedures, and training materials
• Support special projects, process audits, supplier improvement initiatives, and new product introductions as assigned

Supervisory Responsibilities:

• Directly supervises Inventory Supervisor, special handling workers and lift drivers for receiving
• Responsible for assigning work, monitoring performance, training, coaching, and ensuring labor is aligned with inbound operational priorities in accordance with company policy

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

Education and/or Experience:

• Bachelor's degree in Business, Supply Chain, Logistics, Operations, or related field preferred; equivalent experience will be considered
• 5–10 years progressive warehouse/distribution experience, preferably, in a unionized environment
• Experience with receiving, inventory control, cycle counting, discrepancy resolution, special handling, and put away operations required
• Prior experience leading, supervising, or mentoring warehouse employees required.
• Experience with Lean concepts

Knowledge/Skills/Abilities:

• Strong knowledge of receiving operations, inbound workflow, inventory control, special handling, put away, and warehouse location management
• Experience using ERP and/or WMS systems to manage receiving and inventory transactions, transfers, adjustments, and product availability
• Strong understanding of cycle counting, inventory reconciliation, and discrepancy investigation
• Strong analytical, organizational, and problem-solving skills with attention to detail
• Ability to lead employees, establish priorities, set expectations, and drive accountability
• Strong communication skills and ability to partner cross-functionally with Operations, Supply Chain, Purchasing, Quality, and Finance
• Proficiency in Microsoft Office, including Excel, Outlook, and Word; ability to use reporting tools and operational KPIs
• Ability to manage competing priorities and meet deadlines in a fast-paced distribution environment
• All Candidates must be able to provide work related references.