INBOUND CUSTOMER SERVICE RETENTION REPRESENTATIVE

TruGreen / Greenlawn Canada; Gaithersburg (MD); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid time off

Sick time

Holidays

Discounts on TruGreen services

401(k) with company match

Paid training

Weekly pay

Résumé du poste

TruGreen is hiring an Inbound Customer Retention Representative in Gaithersburg, MD. You’ll build relationships with customers, listen to their needs, and guide them to solutions that enhance satisfaction with TruGreen services.

You’ll receive paid training, weekly pay, and growth opportunities within a supportive team that values accuracy, strong communication, and a customer-first approach. High school diploma or GED required; 18+ and US-based employment.

Qualifications

• Ability to use active listening, problem-solving, and relationship-building skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and ability to learn new systems quickly.
• Familiarity with social media applications (Facebook, Instagram, LinkedIn).
• Ability to learn product, service, and company knowledge to assist customers.
• Ability to interpret and apply company policies and service standards.
• Strong typing and data-entry skills with high accuracy.
• Strong organizational and time-management skills.
• Ability to work independently with coaching and collaboration in a team.
• Minimum 18 years old and eligible to work in the United States.

Responsabilités

• Build relationships with customers and understand their needs.
• Provide solutions using active listening and problem-solving to increase customer satisfaction.
• Help customers maximize value from TruGreen services and contribute to retention.

Connaissances

Active listening

Problem-solving

Relationship-building

Effective communication

Microsoft Office

Social media familiarity

Data-entry

Formation

High school diploma or GED

Outils

CRM systems

Description du poste

Job Description

18910 Woodfield Road, Gaithersburg, MD 20879

Paid Training | Weekly Pay | Career Growth | Customer-Focused Culture

Ready for a career where your people skills can shine? Our Gaithersburg, MD team welcomes candidates from Rockville, Germantown, Clarksburg, North Potomac, Montgomery Village, and Frederick and offers a supportive environment where you'll help customers find solutions and create positive experiences. If you're looking for growth, development, and a team that wants to see you succeed, this is the opportunity you've been looking for.

What's In It for You?

$18.50 Hourly Pay – Paid Weekly!

• Paid time off, Sick time, and holidays
• Employee Discounts on TruGreen Services
• Supportive Team Environment – Work alongside teammates and leaders who are invested in your success.
• Career Growth Opportunities – Clear pathways to develop your skills and advance your career.
• Paid Training and Ongoing Development – Gain the tools, knowledge, and confidence to thrive.
• Benefits Package – Medical, dental, vision, and 401(k) with company match (eligibility begins at 30 days)

What You'll Do

Build relationships with customers, understand their needs, and help them get the most value from their TruGreen services. Using active listening and problem-solving skills, you'll provide solutions that strengthen customer loyalty and create positive outcomes.

What To Expect

Supportive leaders and teammates committed to helping you succeed. Comprehensive training on our products, services, and customer experience standards. Real-time coaching and best practices to help you deliver exceptional customer service. Continuous opportunities to build your communication, problem-solving, and relationship-building skills.

What You'll Need

• Ability to use active listening, problem-solving, and relationship-building skills to address customer concerns and deliver solutions that support customer retention.
• Excellent written and verbal communication skills for professional business interactions.
• Proficiency with Microsoft Office applications and the ability to quickly learn new systems and technology.
• Familiarity with social media applications (Facebook, Instagram, LinkedIn).
• Ability to learn, retain, and apply product, service, and company knowledge to effectively assist customers and support business objectives.
• Ability to accurately interpret and consistently apply company policies, procedures, and service standards.
• Strong typing and data‑entry skills with attention to detail and accuracy.
• Comfortable performing basic mathematical calculations, including percentages, ratios, and decimals, with a high level of accuracy.
• Strong organizational and time‑management skills with the ability to prioritize tasks, stay organized, and maintain dependable attendance.
• Ability to work independently with confidence while benefiting from ongoing coaching, leadership support, and collaboration within a customer‑focused team environment.
• Ability to effectively navigate multiple systems while accurately documenting information and actively engaging with customers in real time.
• High school diploma or GED required and/or up to one year of related customer service experience, training, or an equivalent combination of education and experience preferred.
• Comfortable consenting to a criminal background check.
• Ability to speak, read, and write English fluently.
• Ability to perform the essential functions of the job with or without reasonable accommodation.
• Must be at least 18 years old at the time of hire.
• You MUST BE physically located in the United States while performing this job.

Why TruGreen?

For more than 50 years, TruGreen has helped homeowners achieve healthier, greener lawns. As a member of our Inbound Customer Retention Representative team, you'll be the friendly voice customers turn to for support, guidance, and solutions that help them feel confident in their TruGreen experience. You'll be supported by leaders who understand the role because many of them started in positions just like this one and have grown their careers with TruGreen. Backed by the resources, training, and stability of the nation's largest lawn care provider, you'll have the support of a local team that is invested in your success. As the Official Lawn Care Provider of the PGA TOUR, TruGreen brings industry‑leading expertise, innovation, and proven results to every lawn we service. Whether you're starting your career or looking for your next opportunity, you'll have the tools, support, and advancement opportunities to grow with us.

Additional Commitment to Diversity

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

EEO & Equal Opportunity Statement

TruGreen is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

California Residents

When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre‑hire information, professional or employment‑related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre‑employment drug testing, and references.

Massachusetts Residents

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Pre‑Employment Testing

TruGreen performs pre-employment testing. To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

Additional Information

We offer growth, both for your career and your community. TruGreen is the nation's largest and most comprehensive provider of lawn and landscape services. We are proud to have over 200 branches across the country so that you will find opportunities with us no matter where life takes you. Plus, we offer competitive pay and a comprehensive benefits package, including medical, dental, vision and 401k plans. With our small‑company feel, tight‑knit communities and 40 years of time‑tested training, you will have everything you need to grow your career with us at TruGreen.

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