INBOUND CUSTOMER SERVICE RETENTION REPRESENTATIVE

TruGreen Limited; Gaithersburg (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Weekly pay

Career growth

Medical benefits

401(k) with company match

Job summary

TruGreen Limited is seeking an Inbound Customer Retention Representative in Gaithersburg, MD. You will build relationships, listen actively, and provide solutions to help customers maximize value from TruGreen services.

You will receive paid training, weekly pay, and opportunities for career growth in a supportive team environment. The role requires strong communication, problem-solving, and the ability to work with multiple systems while documenting interactions in real time.

Qualifications

• High school diploma or GED required.
• Excellent written and verbal communication skills for professional business interactions.
• Ability to speak, read, and write English fluently.
• Willingness to undergo criminal background check.

Responsibilities

• Build relationships with customers and understand their needs to maximize value from TruGreen services.
• Use active listening and problem-solving to provide solutions that strengthen customer loyalty.
• Deliver exceptional customer service through real-time coaching and adherence to standards.

Skills

Active listening

Problem solving

Communication skills

Typing

Data entry

MS Office

Social media familiarity

English fluency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Description

Inbound Customer Retention Representative

18910 Woodfield Road, Gaithersburg, MD 20879

Paid Training | Weekly Pay | Career Growth | Customer-Focused Culture

Ready for a career where your people skills can shine?

Our Gaithersburg, MD team welcomes candidates from Rockville, Germantown, Clarksburg, North Potomac, Montgomery Village, and Frederick and offers a supportive environment where you'll help customers find solutions and create positive experiences. If you're looking for growth, development, and a team that wants to see you succeed, this is the opportunity you've been looking for.

What's In It for You?

• $18.50 Hourly Pay – Paid Weekly!
• Performance-Based Incentive Opportunities
• Paid time off, Sick time, and holidays
• Employee Discounts on TruGreen Services
• Supportive Team Environment - Work alongside teammates and leaders who are invested in your success.
• Career Growth Opportunities - Clear pathways to develop your skills and advance your career.
• Paid Training and Ongoing Development - Gain the tools, knowledge, and confidence to thrive.
• Benefits Package - Medical, dental, vision, and 401(k) with company match (eligibility begins at 30 days)

What You'll Do

Build relationships with customers, understand their needs, and help them get the most value from their TruGreen services. Using active listening and problem-solving skills, you'll provide solutions that strengthen customer loyalty and create positive outcomes.

What To Expect

• Supportive leaders and teammates committed to helping you succeed.
• Comprehensive training on our products, services, and customer experience standards.
• Real-time coaching and best practices to help you deliver exceptional customer service.
• Continuous opportunities to build your communication, problem-solving, and relationship-building skills.

What You'll Need

• Ability to use active listening, problem-solving, and relationship-building skills to address customer concerns and deliver solutions that support customer retention.
• Excellent written and verbal communication skills for professional business interactions
• Proficiency with Microsoft Office applications and the ability to quickly learn new systems and technology
• Familiarity with social media applications (Facebook, Instagram, LinkedIn)
• Ability to learn, retain, and apply product, service, and company knowledge to effectively assist customers and support business objectives.
• Ability to accurately interpret and consistently apply company policies, procedures, and service standards.
• Strong typing and data-entry skills with attention to detail and accuracy
• Comfortable performing basic mathematical calculations, including percentages, ratios, and decimals, with a high level of accuracy.
• Strong organizational and time management skills with the ability to prioritize tasks, stay organized, and maintain dependable attendance.
• Ability to work independently with confidence while benefiting from ongoing coaching, leadership support, and collaboration within a customer-focused team environment.
• Ability to effectively navigate multiple systems while accurately documenting information and actively engaging with customers in real time.
• High school diploma or GED required and/or up to one year of related customer service experience, training, or an equivalent combination of education and experience preferred.
• Comfortable consenting to a criminal background check
• Ability to speak, read, and write English fluently
• Ability to perform the essential functions of the job with or without reasonable accommodation
• Must be at least 18 years old at the time of hire

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

Why TruGreen?

For more than 50 years, TruGreen has helped homeowners achieve healthier, greener lawns. As a member of our Inbound Customer Retention Representative team, you'll be the friendly voice customers turn to for support, guidance, and solutions that help them feel confident in their TruGreen experience.

You will be supported by leaders who understand the role because many of them started in positions just like this one and have grown their careers with TruGreen.

Backed by the resources, training, and stability of the nation's largest lawn care provider, you'll have the support of a local team that is invested in your success. As the Official Lawn Care Provider of the PGA TOUR, TruGreen brings industry-leading expertise, innovation, and proven results to every lawn we service. Whether you're starting your career or looking for your next opportunity, you'll have the tools, support, and advancement opportunities to grow with us.

Bring Your Talent. We'll Help You Grow.

If you're passionate about helping people and thrive in a fast-paced environment, there's a place for you on our Gaithersburg, MD team.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law.Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range.The upper end of the range will generally be reserved for candidates with extensive experience.An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen.