Inbound Customer Service Representative (Hospice Care) - PST Hours (Remote)

ISTA Personnel Solutions; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

ISTA Personnel Solutions seeks an 'Inbound Customer Service Representative' to support patients and families in the hospice healthcare sector. The remote role requires empathetic individuals with excellent English communication skills to manage customer inquiries, coordinate staff, and ensure quality service for a USA-based client.

Qualifications

• Minimum of one year experience in a customer service role.
• Ability to manage customer concerns with compassion.
• Sophisticated communication skills.

Responsibilities

• Manage patient intake process and maintain positive relationships.
• Respond to customer requests promptly and professionally.
• Coordinate hospital discharges and admission processes.

Skills

English communication

Empathy

Patience

Customer service

Tools

Word

Outlook

Job description

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Hospice Healthcare sector, who is seeking a Inbound Customer Service Representative to work PST hours (Pacific Time).

We are looking for empathetic individuals with excellent English communication skills, a warm and engaging phone presence, and the patience to provide compassionate support to patients and families.

PLEASE NOTE:

• Working Hours: This role requires you to work 5 day rotating shifts - PST hours, Monday - Sunday (2 rest days in-between)
• Work Environment: This is a remote role for South African Citizens only.
• Internet Requirements:Afixed fibre linewith a minimum speed of25 Mbps (upload & download)and the ability to support awired Ethernet connectionis mandatory.Applicants without a fixed fibre line cannot be considered.
• Power Backup:Areliable power backup solutionis required to manageload shedding and power outages.Applicants without a power backup cannot be considered.

Job Responsibilities:

• Manage all aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources.

• Respond to customer requests and concerns promptly and professionally.
• Handle insurance verification and authorization processes.
• Schedule appropriate staff to meet with patients and families to discuss hospice services in a timely manner.
• Coordinate hospital discharges and general admission processes.
• Perform data entry tasks, keeping all admission tracking logs up-to-date.

• Sophisticated with exceptional English communication skills
• Ability to display empathy and patience when addressing customer concerns.
• Minimum of one year experience in a customer service role, dealing with customers over the telephone or in person.
• Computer literate (Word, Outlook)

If you are not contacted within 14 working days, please consider your application unsuccessful.