Inbound Customer Service Representative

Inizio Engage; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading engagement partner in healthcare is looking for a candidate to provide telephonic support for a biotechnology company's client programs. The ideal candidate will maintain quality standards, ensure patient privacy, and communicate empathetically. Qualifications include at least an Associate's Degree and 2 years of call center experience. This position also offers benefits such as competitive compensation, health insurance, and a collaborative culture.

Benefits

Competitive compensation

Excellent Benefits

Employee discounts & exclusive promotions

Recognition programs and awards

Qualifications

• Minimum of 2 years work experience in a call center setting preferred.
• Competency with a computer keyboard and mouse.
• Pleasant telephone manner.

Responsibilities

• Maintain quality standards for all client programs.
• Accurately collect information for program databases.
• Display flexibility to perform various duties as needed.

Skills

Excellent verbal communication

Empathetic manner

Organizational skills

Tele-management skills

Education

Associate's Degree

Bachelor's Degree preferred

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

Representing clients on a variety of projects via inbound/outbound telecommunication which may include:

• Enroll qualified patients into patient Support programs and other manufacture offers
• Triage callers to the appropriate resources
• Intake of product quality complaints or adverse events
• Provide appropriate program level information
• Pre-screen potential volunteers for enrollment into clinical/medical research trials
• Enroll participants in educational seminars
• Collect demographic data and disposition for product, sample and literature fulfillment

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What’s in it for you?

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)

What will you be doing?

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

What do you need for this position?

• Associates Degree or equivalent work-related experience
• Bachelor’s degree preferred
• Minimum of 2 years work experience in a call center setting preferred
• Experience working remote preferred
• Excellent verbal, written and listening communication skills.
• Competency with a computer keyboard and mouse.
• Pleasant telephone manner.

About Inizio Engage: Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.