Inbound Customer Service Agent - Consumer Relations (Remote)

Remote Jobs; Rapid City (SD); Remote; USD 35,000 - 45,000; Full time

Job summary

A home appliances company is seeking a customer service representative to resolve escalated issues and deliver an outstanding experience. Candidates must have a high school diploma and at least 2 years of customer service experience. This remote role requires excellent communication skills and the ability to work independently in a fast-paced environment, promoting candidate privacy and equal opportunities.

Qualifications

• At least 1 year of call center experience.
• Minimum 2 years of escalated customer service experience.
• Moderate to advanced computer skills.

Responsibilities

• Resolve escalated customer service issues.
• Follow up with customers to address inquiries.
• Collaborate with stakeholders to resolve issues.

Skills

Effective communication

Problem-solving

Organizational skills

Conflict resolution

Education

High School Diploma or GED

Job description

Overview

Employer Industry: Home Appliances

What to Expect

• Resolve escalated customer service issues and create an outstanding service experience for consumers
• Take ownership of customer concerns, capturing facts and following outlined steps to resolve issues
• Follow up with customers via phone, email, or text to address appliance-related inquiries
• Collaborate with various stakeholders to successfully resolve consumer issues
• Complete consumer satisfaction reviews before closing cases

Qualifications

• High School Diploma or GED
• Minimum of 1 year of call center experience
• Minimum of 2 years of escalated customer service experience
• Ability to communicate effectively in English, both written and verbally
• Moderate to advanced computer skills and exceptional organizational skills

Preferred Qualifications

• Previous experience working from home
• Strong passion for helping customers and problem-solving abilities
• Flexibility and adaptability to change
• Conflict resolution and negotiation skills
• Experience in a fast-paced environment handling high-volume calls

#HomeAppliances #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.