Inbound Customer Service Agent-Bodewell (Remote)

Lensa; Louisville (KY); Remote; Full time

Job summary

A leading company is seeking an Inbound Customer Service Agent to provide support to GE Appliances owners. This remote role involves assisting with product information and resolving inquiries. Candidates must have customer service experience and strong communication skills. The position offers a competitive hourly rate, training, and various benefits.

Benefits

Paid on-the-job training and mentoring

Work-from-home opportunities

Paid time off

Medical, dental, vision, and prescription benefits

401(k) program with a company match

Short-term and long-term disability

Life insurance

Tuition reimbursement

Gym membership reimbursement

Career growth opportunities

Qualifications

• At least one year of relevant customer service or sales experience.
• Excellent communication skills and professionalism.

Responsibilities

• Provide direct support to GE Appliances Owners focusing on sales and service.
• Resolve owner issues through troubleshooting, sales, and service inquiries.

Skills

Customer Service

Sales

Communication

Tools

MS Office

Job description

Inbound Customer Service Agent-Bodewell (Remote)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, GE Appliances, a Haier company, is seeking professionals. Apply via Lensa today!

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

The work shift will be: 4x10, Monday, Wednesday, Thursday, Friday, 8:30 AM to 7:00 PM (CST), with Tuesdays and weekends off.

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent-Bodewell (Remote)

Location

USA, Memphis, TN; USA, Austin, TX; USA, Columbia, SC; USA, Columbus, OH; USA, Jackson, MS; USA, Louisville, KY; USA, Nashville, TN; USA, Oklahoma City, OK; USA, Salt Lake City, UT; USA, Sioux Falls, SD

How You'll Create Possibilities

As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer inquiries. Concierge agents will resolve owner issues through troubleshooting, sales, service, referrals, and minor concessions. Limited support to Non-GE Appliance owners is also part of the role.

• Shift: 4x10, Monday, Wednesday, Thursday, Friday, 8:30 AM to 7:00 PM (CST), with Tuesdays and weekends off.
• Base rate of $15.00/hour + incentives based on quality scores, paid weekly.
• 9-week full-time training: same schedule as post-training, mandatory attendance, no absences permitted.
• Post-training schedule: same as training schedule.
• This role requires participation in a shift bid twice a year to change schedules within business hours of 7 AM - 7 PM CST.

After training, you will use multiple Windows-based programs and internal applications to:

• Drive owner-focused solutions, receive calls/emails/chats, and provide answers related to product information, service, and sales.
• Follow guidelines and implement concessions in the best interest of owners and GE Appliances.
• Create and update owner records, log facts, and resolutions.
• Provide feedback to improve training and processes.
• Adhere to safety policies.
• Support other business areas as needed.
• Perform other duties as assigned.

What You'll Bring To Our Team

• At least one year of relevant customer service or sales experience.
• Proactive, self-starting attitude, with strong follow-through and process knowledge.
• Ability to research, analyze data, and make sound decisions.
• High attention to detail and concentration.
• Excellent communication skills and professionalism.
• Ability to work effectively from home.
• Computer skills including MS Office and navigating multiple systems.

Requirements For Remote Work Environment

• Dedicated quiet workspace with space for equipment.
• Reliable internet with Ethernet connection (no satellite, pre-paid, or DSL).
• Internet speed: Ping 50 Mbps or lower, Download 50 Mbps or higher, Upload 15 Mbps or higher.

Our Culture

Our work centers on our People and Culture, emphasizing inclusion and diversity. We foster an environment where every individual feels valued, connected, and empowered. We aim to build a culture of engagement, belonging, and connection, supporting both attraction and retention of talent.

GE Appliances is a trust-based organization offering flexible work arrangements. We are an Equal Opportunity Employer and participate in E-Verify. For accommodations, contact [e-mail].