Inbound Contacts Representative 2

Humana; Myrtle Point (OR); Remote; USD 50,000; Full time

Job summary

A leading healthcare insurance provider is seeking a remote Customer Service Representative. In this role, you will address inquiries from customers about their benefits and provide excellent service. The ideal candidate has at least one year of customer service experience and is proficient in Microsoft Office. This position offers competitive benefits and opportunities for career growth.

Benefits

Competitive benefits including medical, dental, vision

401(k) retirement savings plan

Flexible schedule

Qualifications

• Minimum one (1) year of customer service experience.
• Proficiency with Microsoft Office applications, particularly Outlook and Teams.
• Strong technical skills with the ability to work across multiple software systems.

Responsibilities

• Address incoming telephone, digital, or written inquiries from customers.
• Resolve complex benefit questions and educate members on available options.
• Conduct outreach calls to members as part of outbound call campaigns.

Skills

Customer service experience

Microsoft Office proficiency

Strong technical skills

Efficient typing skills

Education

Associate or bachelor’s degree

Job description

Employer Industry: Healthcare Insurance Services

Why consider this job opportunity

• Salary up to $49,400 per year
• Competitive benefits including medical, dental, vision, and 401(k) retirement savings plan
• Opportunity for career advancement and growth within the organization
• Work remotely from home with a flexible schedule
• Supportive and collaborative work environment focused on employee well-being
• Chance to make a positive impact on Medicaid members' healthcare experiences

What to Expect (Job Responsibilities)

• Address incoming telephone, digital, or written inquiries from customers
• Resolve complex benefit questions and educate members on available options
• Record details of inquiries, comments, or complaints, and escalate unresolved issues
• Conduct outreach calls to members as part of outbound call campaigns
• Maintain accurate records and provide exceptional customer service

What is Required (Qualifications)

• Must reside in the state of Ohio
• Minimum one (1) year of customer service experience
• Proficiency with Microsoft Office applications, particularly Outlook and Teams
• Strong technical skills with the ability to work across multiple software systems
• Efficient typing skills and ability to manage multiple databases while engaging with callers

How to Stand Out (Preferred Qualifications)

• Associate or bachelor’s degree
• Previous inbound and/or outbound call center or related customer service experience
• Prior healthcare experience

#HealthcareInsurance #RemoteWork #CustomerService #CareerOpportunity #CompetitiveBenefits

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