Inbound Consumer Finance Agent - Bilingual Japanese

Travel + Leisure Co.; Orlando (FL); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability insurance

401k with employer match

Paid time off ( Poco )

Employee assistance program

Job summary

Travel + Leisure Co. is seeking a Bilingual Japanese Inbound Customer Service Representative to join our work-from-home call center team. Paid training is provided, and fluency in English and Japanese is required.

Only candidates living in Florida or Nevada will be considered for this opportunity. The role emphasizes customer service excellence, professional communication, and the ability to manage inquiries and resolve accounts remotely.

Qualifications

• Fluent in English and Japanese and able to work from home within Florida or Nevada.
• High school diploma or GED required; some college preferred.
• At least two years of customer service experience.

Responsibilities

• Handle a large volume of inbound and outbound calls for the loan and dues accounts.
• Identify root causes, provide solutions, and document transactions.
• Collaborate with other departments to ensure timely customer service.
• Maintain professional and friendly demeanor in a call-center environment.

Skills

Bilingual English/Japanese

Customer service

Telephone skills

Independent worker

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Travel + Leisure is currently seeking qualified candidates for the position of Bilingual Japanese Inbound Customer Service Representatives. This is a work from home call center position that provides paid training.

Only candidates that are fluent in English and Japanese AND live within the states of Florida or Nevada will be considered for this opportunity.

How You'll Shine:

• A curious thinker, a rule follower. Part of your responsibility will be to negotiate payment plans, ask discovery questions to determine root cause and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws.
• A competitive nature. Remaining focused in a goal-oriented atmosphere.
• Excellent listening skills. Listening to our customers with the intent to understand, influence, evaluate, and quickly offering alternatives will be key to your success.
• Keep your cool. You must always present a professional and friendly demeanor, which isn't hard because we have the best owners in the world!
• You know how to talk to people. Having excellent telephone and communication skills equals success in a call center environment!
• Self-driven. Having the ability to work independently and keeping yourself in check will be critical in this role.

Responsibilities include, but are not limited to:

• Manage large volume of inbound and outbound calls for the loan and dues accounts within the portfolio. (30% time)
• Accurately assess, identify, and respond to owner inquires in a timely and effective manner to prevent further issues while building relationships through interactive communication to achieve owner satisfaction. (25% time)
• Evaluate customer accounts utilizing the proper tools and methods to determine the appropriate and necessary actions. (25% time)
• Provide appropriate solutions and alternatives within the time limit; Follow up to ensure resolution, submit needed adjustment forms, and ensure proper documentation of transaction is notated. (10% time)
• Collaborate with other departments to ensure owners receive timely and effective service to their account. (10% time)
• Performs other duties as needed

Travel Requirements:

None

What You'll Bring:

• High school diploma or G.E.D. equivalent
• Must be fluent in English and Japanese
• Two years customer service experience
• Working knowledge of Microsoft Word and Excel
• Good math aptitude and ability to type 30 wpm.
• Strong work ethics and a high level of integrity and professionalism
• Ability to work a structured schedule and various shifts, including holidays, overnight, evenings, mornings, and/or weekends, based on business needs.

Preferred Qualifications:

• Some college education
• Two years call center and financial experience

Work from Home Requirements:

The Internet Service Provider (ISP) must provide the following:

Dedicated high speed internet connection (DSL or Cable only)

• Minimum of 20 Mbps – Download
• Minimum of 3 Mbps – Upload
• <100 ms Latency/Jitter/Ping

High Speed Modem:

• Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)
• Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)

Office:

Must be a dedicated & private room away from general living space Free from noise and distractions.

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.