Inbound Collector-Remote (Las Vegas based candidates Only)

Hilton Grand Vacations; Las Vegas (NV); Remote; USD 35,000 - 55,000; Full time

Job summary

Hilton Grand Vacations is seeking an Inbound Collector for remote work in Las Vegas. The position focuses on managing inbound calls related to mortgage collections and assisting customers with their accounts, all while ensuring compliance with regulations. Candidates should possess strong communication skills and the ability to handle high-pressure situations, making it ideal for those looking to start their career in the collections sector.

Benefits

Excellent health care options

Paid Vacation Time and Sick Days

401(k) with company match

Tuition reimbursement programs

Go Hilton travel discounts

Qualifications

• Entry level position requiring effective communication and problem-solving skills.
• Ability to handle pressure and provide accurate information to customers.

Responsibilities

• Handle inbound calls regarding past due accounts while remaining compliant with laws.
• Maintain performance metrics as set by financial management.
• Assist owners with understanding their ownership terms.

Skills

Effective Communication skills

Ability to handle pressure

Knowledge retention

Problem solving

Team player

Job description

Inbound Collector-Remote (Las Vegas based candidates Only)

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Inbound Collector-Remote (Las Vegas based candidates Only)

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WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here’s Why You Will Love It Here

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!
  
  

This role is open to remote candidates in the Las Vegas Area.

What Will I be Doing?

The Inbound Collector will be responsible for handling inbound calls on any past due mortgage and/or maintenance accounts, to include third party service and collecting via phone and mail. The position will emphasize the handling/collecting of inbound calls. While remaining complaint with all Federal and State Laws. This position is also required to assist owners with the general understanding of the terms and conditions related to their ownership and contracts. The collector will also be expected to be certified in both call skills and Debt Collections Practices Act (FDCPA). The inbound collector may be required to spend less than 30% of their time handling owners.

Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management

• Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management
• Legally, ethically and confidentially handle any correspondence and/or payments received
• Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracking as necessary
• Assist all members of collections staff with daily process and procedure when required
• Carry out any reasonable request by management
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership
• Completes all required Company training/compliance courses as assigned
• Adheres to Company standards and maintains compliance with all policies and procedures
• Performs other related duties as assigned
  
  

What Are We Looking For

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• Effective Communication skills
• Ability to handle pressure and remain calm with customers
• Knowledge retention and recall providing accurate information to customers
• Problem solving
• Team player
  
  

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Hospitality

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