Inbound Call Center Agent

Park Core Group; Atlanta (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid training

Flexible scheduling

Opportunities for advancement

Job summary

Park Core Group in Atlanta, GA is seeking an Inbound Call Center Agent to assist customers with parking service inquiries and coordinate operations. You will answer calls, provide parking procedure information, document inquiries, and route issues to the right teams.

The ideal candidate will have strong communication skills, basic data entry, and a professional demeanor. No prior call center experience is required, and training is provided. Flexible scheduling offered.

Qualifications

• Strong communication and phone etiquette skills.
• Basic computer and data entry abilities.
• Ability to handle multiple calls in a professional manner.
• Previous call center or customer service experience is a plus but not required.

Responsibilities

• Answer inbound calls from customers regarding parking services and locations.
• Provide clear information about parking procedures, access, and assistance.
• Document customer inquiries and service requests.
• Route calls or issues to appropriate supervisors or teams.
• Maintain accurate records of calls and service interactions.
• Deliver professional and courteous customer service at all times.

Skills

Communication skills

Data entry

Multitasking

Customer service mindset

Education

High School Diploma or GED

Job description

About Park Core Group

Park Core Group delivers parking management, valet services, and vehicle coordination for a variety of properties and events. Our customer service teams help support drivers, guests, and clients with parking-related assistance.

Position Summary

We are searching for a professional and customer-focused Inbound Call Center Agent to assist customers with parking service inquiries and support operational coordination in Atlanta, GA.

Key Responsibilities

• Answer inbound calls from customers regarding parking services and locations.
• Provide clear information about parking procedures, access, and assistance.
• Document customer inquiries and service requests.
• Route calls or issues to appropriate supervisors or teams.
• Maintain accurate records of calls and service interactions.
• Deliver professional and courteous customer service at all times.

Qualifications

• High school diploma or GED required.
• Strong communication and phone etiquette skills.
• Basic computer and data entry abilities.
• Ability to handle multiple calls in a professional manner.
• Previous call center or customer service experience is a plus but not required.

Benefits

• Competitive hourly pay.
• Paid training.
• Flexible scheduling options.
• Opportunities for advancement within operations.
• Employee recognition programs.
• Health insurance, 401(k), and paid time off may be available based on employment status and company policy.