Inbound Answering Service Operator

Continental Message Solution, Inc.; Ohio; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for an Inbound Answering Service Operator to join their dynamic team. In this role, you will represent a diverse range of clients, assisting them with routine and emergency calls. This position requires a blend of active listening, critical thinking, and empathy to ensure every caller's needs are met effectively. The company offers thorough paid training and a supportive work environment, making it an excellent opportunity for those seeking reliable, long-term employment in a rewarding field. If you are self-motivated and detail-oriented, this role could be the perfect fit for you.

Benefits

Performance and Attendance based Bonus

Thorough, Paid Training

Overtime

Paid Time Off

Qualifications

• High school diploma or GED required with related work experience.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Answer inbound calls and guide callers through decision-making processes.
• Input information accurately and dispatch messages as per client instructions.

Skills

Verbal Communication

Written Communication

Critical Thinking

Active Listening

Computer Operations

Education

High School Diploma or GED

Tools

Computer Equipment

Job description

Job Details

Job Location: CONTINENTAL MESSAGE SOLUTIONS - COLUMBUS, OH

Salary Range: Undisclosed

Description

As an Inbound Answering Service Operator for CMS, you will be representing over 2500 businesses helping callers with routine and emergency situations. There is no selling or telemarketing involved. You will help callers in the Medical Industry, Attendance Lines, Property Management, Manufacturing, Order Entry, and more. Clients you will represent include but are not limited to, OhioHealth, Coca-Cola, Ohio Department of Health, and Enhabit.

We are seeking an Inbound Answering Service Operator to join our team in Ohio and Nevada. These are self-motivated, respectful, and reliable candidates. With just the right combination of actively listening and critically thinking, they can swiftly assess a situation and capture every detail. Challenges and uncertainties are constant companions, but with their thick skin and resilience, they can adapt to the ever-changing dynamics of customer interactions. Sympathy and Empathy come naturally to an Inbound Answering Service Operator to ensure distressed customers leave each call with their concerns addressed and spirits lifted.

Additional Info:

• Work at Home
• Performance and Attendance based Bonus structure
• Thorough, Paid Training
• Overtime
• Paid Time Off

Full Job Description

Answering Service

• Answers inbound calls from a variety of industries
• Serves callers by following client direction and reference FAQ pages to answer questions
• Guides caller through decision making to ensure messages are relayed to the correct client/department/representative

Data Entry

• Input information quickly and accurately based on client provided scripting
• Select appropriate call types to ensure proper relay of messages

Message Relay

• Dispatch messages to the appropriate contact based on client instructions
• Answer client contacts requesting information on existing messages
• Notate/update accounts according to client request

This job is:

• A good fit for applicants with related experience in call center, medical industry, or customer service
• A good fit for applicants that are proficient in computer operations and familiarity with various software applications
• A good fit for applicants seeking reliable, long term employment
• A good fit for applicants who are task/detail oriented

Qualifications

Required Qualifications:

• High school diploma, GED
• Ability to pass a criminal background check successfully
• Proficiency in computer operations
• Computer equipment, if interested in remote work
• Related work experience
• Excellent verbal and written communication skills
• Ability to meet physical job requirements (90% of shift confined to workstation)
• Ability to type 35 WPM
• Ability to commit to a schedule for no less than 6 months
• Must reside in Ohio or Nevada

WE EMBRACE DIVERSITY TO ITS FULLEST. Applicants are evaluated on qualifications and ability without regard to sex, race, color, religion, nation origin, disability, genetic information, or protected veteran status.