In-Store Shopper (Online Orders) - Part Time

Whole Foods Market; Columbus (OH); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Columbus, OH is seeking team members to prepare and deliver online grocery orders with accuracy and urgency. You will assist customers, learn product details, and support store operations across peak hours, weekends, and holidays.

Roles require friendly communication, reliability, and the ability to adapt to changing promotions and checkout options. Training and cross-training to support multiple teams are provided.

Qualifications

• Strong customer service, hospitality and problem-solving skills.
• Detail-oriented with multi-tasking capabilities.
• Flexible availability including nights, weekends, and holidays.
• Adaptability to work in high demand/peak hours.
• Cross-train to support other teams and tasks.
• Learn new technology-driven solutions.

Responsibilities

• Fulfills online orders efficiently and accurately.
• Ensure product and order accuracy through verification and quality control.
• Learn and apply product knowledge and store operations to deliver exceptional experiences.
• Keep staging area organized and free of clutter.
• Handle in-store and online order returns and pickups.
• Comply with age verification and regulatory requirements.
• Assist with customer inquiries and provide store information.
• Maintain knowledge of products and promotions.
• Attend meetings and daily huddles.
• Support company programs and initiatives, including varied checkout options and all product assortment.

Skills

Customer service

Detail oriented

Multitasking

Flexible availability

Team collaboration

Adaptability

Education

High school diploma or equivalent

Job description

Support an exceptional customer experience by preparing customer orders for delivery and pickup. Shoppers prepare orders for everyday goods including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, and beer. This role requires schedule flexibility to work peak hours including weekends (Saturdays and Sundays), early mornings, midday, and evenings, holidays and peak holiday seasons (November through January). Schedules are issued 14 days in advance, and the average shift length is 4-8 hours.

Job Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices
• Ensure product and order accuracy through meticulous verification and quality control processes
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences
• Keep staging area organized and free of clutter
• Handle in-store and online order returns and pickups
• Comply with government regulations such as age verification requirements for restricted items
• Assist with customer inquiries and provide store information
• Maintain knowledge of product and promotional events
• Maintain a positive work environment
• Communicate clearly, collaboratively and courteously
• Attend all meetings assigned by Leadership, including daily huddles
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintains operational standards including but not limited to safety and store security protocols
• Ensure adherence to all company policies, procedures, and regulatory requirements
• Performs other duties as assigned by store or company leadership

Job Skills & Requirements

• Strong customer service, hospitality and problem-solving skills
• Detail-oriented with multi-tasking capabilities
• Flexible availability including nights, weekends, and holidays
• Adaptability to work in high demand / peak hours
• Willingness and ability to cross-train to support other teams and tasks
• Adaptability to learn new technology-driven solutions
• Thrive in a fast-paced retail environment
• Clear communication and team collaboration skills

Qualifications

• No prior retail experience required
• High school diploma or equivalent preferred
• Sufficient English language proficiency to prepare and shop customer orders
• Must be 18+ years old

Physical Requirements / Working Conditions

• Stand/walk for 4-8 hours per shift
• Lift up to 50 pounds
• Work in various temperature environments (freezer to 90°F)
• Perform tasks in outdoor and indoor environments
• Perform repeated motions: bending, reaching, grasping, twisting, squatting
• Operate standard retail equipment safely
• Exposure to FDA approved cleaning chemicals
• May require use of ladders and other E-Commerce equipment

The wage range for this position is $16.00-$25.40 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).

New entry level Team Members who successfully complete their first 90-days of employment and who remain actively employed in an eligible role, may be eligible for a base rate increase after their 90-day anniversary.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.