In-Store Loan Customer Service Rep

Select Mgmt; Amarillo (TX); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

6 paid holidays

Paid vacation

On-the-job training

Medical, dental, vision benefits after

Benefit options beginning on the 91st

Job summary

LoanStar Title Loans in Amarillo, TX, is seeking a Customer Service Representative to assist potential borrowers and current customers with loan questions, vehicle evaluations, and payment management. You will maintain regular account communication and ensure policy compliance.

The role emphasizes courtesy calls, accuracy in data entry, and adherence to procedures, with a focus on delivering honest, respectful service. High school diploma or equivalent required, full-time in-store work.

Qualifications

• Must be able to work full-time schedule listed above.
• Positive attitude and strong work ethic.
• Excellent communication skills.
• Detail-oriented and organized.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Job description

LoanStar Title Loans in Amarillo, TX, is seeking a Customer Service Representative to assist potential borrowers and current customers with loan questions, vehicle evaluations, and payment management. You will maintain regular account communication and ensure policy compliance.

The role emphasizes courtesy calls, accuracy in data entry, and adherence to procedures, with a focus on delivering honest, respectful service. High school diploma or equivalent required, full-time in-store work.