In-Store Customer Experience Associate

SmartRecruiters, Inc.; Washington (IL); On-site; USD 30,000 - 42,000; Full time

Job summary

SmartRecruiters, Inc. seeks a friendly and efficient Customer Service Representative to join our team at 2278 Washington Road in Washington, United States.

The role focuses on delivering exceptional customer experiences, processing orders and payments, and supporting daily operations in a busy retail setting. The successful candidate will possess strong communication and interpersonal skills, the ability to multitask, and a willingness to help customers with courtesy and professionalism.

Qualifications

• Excellent communication skills and active listening
• Strong interpersonal and empathetic demeanor
• Ability to follow procedures and stay organized
• Solid basic math skills for cash handling and transactions
• Ability to multitask in a fast-paced environment
• Team player with a collaborative spirit
• Ability to stand for long periods and lift up to 25 lbs

Responsibilities

• Answer incoming phone calls and take orders accurately and professionally
• Process cash and credit card transactions with precision
• Provide exceptional customer service and resolve inquiries promptly
• Prepare items to company standards and customer specs
• Maintain a clean, organized, welcoming work environment
• Collaborate with team during peak periods and support colleagues
• Multitask effectively while prioritizing customer needs
• Handle and lift items up to 25 lbs as part of daily tasks
• Assist with various operational and cleaning duties as needed

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Time management

Teamwork

Reliability

Cash handling

Job description

SmartRecruiters, Inc. seeks a friendly and efficient Customer Service Representative to join our team at 2278 Washington Road in Washington, United States.

The role focuses on delivering exceptional customer experiences, processing orders and payments, and supporting daily operations in a busy retail setting. The successful candidate will possess strong communication and interpersonal skills, the ability to multitask, and a willingness to help customers with courtesy and professionalism.