In-Store Artist

Golden Goose; Tysons (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Golden Goose is seeking a Store role in Tysons Galleria to deliver a personalized co-creation experience for clients. You will guide customers through custom sneaker processes, align with brand storytelling, and drive sales on the floor while managing post-sale tasks.

The position emphasizes empathy, drawing skills, and strong team collaboration; availability includes varied hours and potential travel for specific missions.

Qualifications

• Fluency in local language required; additional languages a plus.
• Experience in retail or customer service is a plus.
• Strong problem solving and time management skills.
• Artistic drawing skills using markers, watercolor, or acrylics.
• Empathy and excellent communication and interpersonal abilities.
• Flexibility to work varied hours including nights and weekends.

Responsibilities

• Co-create personalized GG products with clients using drawing techniques per guidelines.
• Guide clients through a unique co-creation experience while upholding brand storytelling.
• Support sales goals through cross-selling and upselling; assist pre- and post-sale tasks.
• Act as a Sales Associate when not co-creating, including on-floor selling and stock tasks.
• Ensure customers are registered on the Golden App for segmentation.
• Maintain the co-creation area adhering to visual merchandising standards.
• Assist with store operations: opening/closing, inventory, safety and compliance.
• Utilize IT and digital tools to enhance customer engagement and processes.

Skills

Sales experience

Artistic drawing

Customer service mindset

Empathy

Education

Education in design or art fields

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations. We are looking for a passionate talent to build our customer experience. The candidate will join the team located in Tysons Galleria. The position will report directly to the Store Manager.

MISSION

The Sneaker Maker role is centered around Co-creation services transforming Golden Goose items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES*

• Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques, following the company guidelines;
• Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;
• Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;
• Act as a Sales Associate when not co-creating (i.e. selling on the floor, pre and after sales activities, stockroom, client reach out).
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;
• Maintain the co-creation area in good conditions adhering to our visual merchandising standards;
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance and health & safety standards;
• Utilize IT and digital tools effectively to enhance business processes and customer engagement.

KEY REQUIREMENTS

• Fluency in local language. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce;
• Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus;
• Problem solving and time management skills;
• Artistic skills and hand-drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills);
• Empathy, solid communication and interpersonal skills, strong team attitudes;
• Flexibility to adapt to the evolving needs of the business and our customers;
• Education in the design or art fields is preferable
• Availability to work varied hours and days including nights, weekends and holidays as needed;
• Flexibility to travel for specific mission or support.

Place of Work: Tysons Galleria

*This job description may not be inclusive of all assigned duties, responsibilities or aspects of the job described and may be amended at a time at the sole discretion of the Employer

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.