In-Seat Server|Part-time| Iowa Cubs

Oak View Group; Des Moines, Town of Brunswick (IA, NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking dedicated in-seat servers to provide exceptional service during live events. This role involves interacting with guests, managing food orders, and ensuring a clean and organized workspace. Ideal candidates will have experience in food service and possess strong communication skills. Join a dynamic team that values diversity and inclusivity while working in a fast-paced environment. This position offers flexible scheduling and the opportunity to be part of exciting events throughout the Iowa Cubs Baseball season. If you are passionate about delivering great service, this role is perfect for you.

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• Minimum age 18 or older with a high school diploma preferred.
• One or more years’ experience in food service is required.

Responsibilities

• Serve guests with in-seat service during events while maintaining excellent guest service.
• Accurately manage orders and ensure food quality and safety standards.

Skills

Guest Service

Basic Math Skills

Interpersonal Communication

Attention to Detail

Multi-tasking

Education

High School Diploma or Equivalent

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

Overview

The In-Seat server is responsible for serving guests in an assigned area with in-seat service. The employee is responsible to oversee their assigned event location(s) during events. This may include taking individual orders, retrieving food items from concession stands and serving customers, or keeping items stocked on buffets. Employees must provide excellent guest service and maintain excellent attendance. Availability to work an event schedule based on the Iowa Cubs Baseball (March-September). Shifts include days, nights, weekends, and holidays. This position will work in all types of weather.

This role will pay an hourly wage of $16.00 plus tips.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Demonstrate ability to meet the company standard for excellent in the areas of guest service.
• Maintains current “tickets” as orders are placed. Presents accurate final checks to the guest. Ability to accurately report client order and appropriately add tax & service charge.
• Responsible for serving meals to guests or replenishing food for buffet service. Checks all food & beverage delivered to clients for accuracy and quality.
• Serve beverages, including alcoholic beverages, responsibly to guests. Accurately accounting for all alcohol served with a proper transaction. Ensure proper guest identification / age in accordance with local/state/federal regulations ensuring no sale to minors. Communicates “last call” in designated areas. Report cut-off needs as required.
• Maintains positive and productive daily interactions with co-workers and guests. Meets the company uniform standards as well as maintaining a well-groomed appearance. Report any escalated safety, service, health, guest intoxication concerns to management immediately.
• Carefully and respectfully listen and respond to customer requests and concerns. Communicating with management as required.
• Clean & polish equipment used for buffet set-up. Lock-up refrigerators / liquor cabinets at end of shift.
• Maintains a clean & organized work space in accordance with standard operating procedures for sanitization, health & safety standards.

Qualifications

• Minimum age 18 or older.
• High school diploma or equivalent preferred.
• One or more years’ experience as a server or in the food service industry.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages).
• Professional interpersonal communication skills with co-workers, guests, and managers. Requires strict confidentiality with regard to private company information including event guests and event contracts.
• Detail oriented, organized, and ability to multi-task & prioritize in a fast-paced environment.
• Ability to be self-directed while working in a team-oriented environment.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.