In-Room Dining Supervisor - Full-time

Black Desert Resort; Ivins (UT); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee dining room

Paid time off

Resort perks

Job summary

Black Desert Resort is seeking an In-Room Dining Supervisor to oversee daily IRD operations, ensuring timely, accurate deliveries and exceptional guest service in our ultra-premium setting.

The role requires a hands-on leader with 2–3 years in food and beverage, prior supervision, and strong POS/billing proficiency. Competitive pay with benefits applies; onsite schedule includes year-round full-time hours.

Qualifications

• Minimum of 2–3 years of food and beverage experience, preferably in room service or upscale dining.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of service standards and guest experience expectations.
• Proficiency with POS systems and guest billing processes.
• Strong communication, leadership, and problem-solving skills.
• Ability to multitask and manage a fast-paced environment.
• Ability to work flexible hours including mornings, evenings, weekends, and holidays.

Responsibilities

• Oversee daily in-room dining operations, ensuring timely and accurate delivery of all orders.
• Supervise, coach, and support IRD servers and support staff.
• Ensure all orders are properly prepared, presented, and delivered according to resort standards.
• Monitor service flow, timing, and order accuracy to maintain efficiency.
• Assist with order taking, POS entry, and guest communication as needed.
• Ensure proper setup of trays, carts, and in-room service standards.
• Oversee billing accuracy, posting to guest folios, and cash handling procedures.
• Handle guest inquiries, special requests, and service recovery professionally.
• Conduct pre-shift briefings and communicate daily priorities and updates.
• Maintain cleanliness and organization of IRD service areas and equipment.
• Support inventory management, ordering, and supply levels.
• Ensure compliance with food safety, sanitation, and service standards.
• Partner with culinary and front office teams to ensure seamless service delivery.
• Support scheduling, labor management, and productivity goals.
• Step into operational roles during peak periods to support the team.
• Uphold Black Desert Resort’s ultra-premium hospitality standards.
• Perform other duties as assigned.

Skills

Food & beverage experience

Supervisory experience

POS systems knowledge

Communication

Leadership

Multitasking

Guest service standards

Problem solving

Flexible hours

Tools

POS systems

Job description

Black Desert Resort is an ultra-premium destination resort in Southern Utah offering luxury accommodations, refined dining, and elevated guest experiences. The In-Room Dining (IRD) program delivers high-quality food and beverage service directly to guest rooms, providing a personalized and seamless dining experience.

Job Summary

The In-Room Dining Supervisor – Full-Time is responsible for overseeing daily IRD operations, ensuring timely and accurate delivery of orders, and maintaining high service standards. This role supervises IRD team members, supports service execution, and ensures all guest interactions meet Black Desert Resort’s ultra-premium hospitality expectations.

This position requires a hands‑on leader who can balance operational oversight with direct service support while maintaining efficiency, quality, and guest satisfaction.

Job Specifications

Onsite: Black Desert Resort

Shift & Schedule Availability: Year‑Round / Full‑Time

Pay Rate: $18/hour plus portion of service charges. This is the pay rate we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us

• Leadership Opportunity: Lead a guest-facing team in a high-impact service environment.
• Operational Experience: Gain experience in a key revenue-generating outlet.
• Comprehensive Benefits: Health insurance, retirement plans, employee dining room, paid time off, and resort perks.

Key Responsibilities including but not limited to

• Oversee daily in-room dining operations, ensuring timely and accurate delivery of all orders.
• Supervise, coach, and support IRD servers and support staff.
• Ensure all orders are properly prepared, presented, and delivered according to resort standards.
• Monitor service flow, timing, and order accuracy to maintain efficiency.
• Assist with order taking, POS entry, and guest communication as needed.
• Ensure proper setup of trays, carts, and in-room service standards.
• Oversee billing accuracy, posting to guest folios, and cash handling procedures.
• Handle guest inquiries, special requests, and service recovery professionally.
• Conduct pre-shift briefings and communicate daily priorities and updates.
• Maintain cleanliness and organization of IRD service areas and equipment.
• Support inventory management, ordering, and supply levels.
• Ensure compliance with food safety, sanitation, and service standards.
• Partner with culinary and front office teams to ensure seamless service delivery.
• Support scheduling, labor management, and productivity goals.
• Step into operational roles during peak periods to support the team.
• Uphold Black Desert Resort’s ultra-premium hospitality standards.
• Perform other duties as assigned.

Qualifications

• Minimum of 2–3 years of food and beverage experience, preferably in room service or upscale dining.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of service standards and guest experience expectations.
• Proficiency with POS systems and guest billing processes.
• Strong communication, leadership, and problem-solving skills.
• Ability to multitask and manage a fast-paced environment.
• Ability to work flexible hours including mornings, evenings, weekends, and holidays.