In Room Dining Server (Seasonal)

Accorhotel

Long Beach (CA)

On-site

USD 55,000 - 65,000

Full time

4 days ago

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Benefits offered by this job

Discounted hotel rooms

Discounted F&B rates

Job summary

Fairmont is seeking an In Room Dining Server to deliver and present food and beverages in guest rooms, ensuring high guest satisfaction. You will manage deliveries to rooms and outlets, uphold luxury service standards, and assist in other F&B areas as needed. Flexibility with hours and a professional appearance are required.

The role emphasizes teamwork, efficiency, and adherence to liquor laws, with opportunities for growth through Fairmont Academies.

Qualifications

1 year experience in upscale food and beverage environment
Proven track record for guest satisfaction
Strong sense of urgency
Pleasant and cheerful disposition
High level of integrity and professional grooming

Responsibilities

Provide professional, friendly, and engaging service to guests
Set up, break down, and reset the In-Room Dining service station
Deliver orders and amenities to guest rooms and spaces
Follow hotel standards and Forbes 5 Stars during guest interactions
Assist in filling in at other F&B areas as needed
Maintain regular and predictable attendance

Skills

Guest satisfaction

Urgency

Professional demeanor

Attention to detail

Problem solving

Flexibility

Teamwork

Grooming standards

Education

High school diploma or equivalent

Tools

Food Handler Certification

TIPs Certification

Job description

SUMMARY

The In Room Dining Server sells, delivers and accounts for products from the In-Room Dining department in a manner consistent with Fairmont standards. The Server assists with food deliveries, amenity deliveries, follows and manages Fairmont recipes, preparation and presentation guidelines; and provides food and beverage services in a cost-efficient manner. The Server ensures compliance with all liquor laws. These tasks are handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction. The IRD Server must ultimately uphold the values and mission statement of the Company while performing positional responsibilities and adhering to operational standards.

ESSENTIAL DUTIES and RESPONSIBILITES Include but are not limited to the following:

Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities

Adhere to company policy and procedures, as stated in the company Handbook

Consistently offer professional, friendly and engaging service

Provide the highest quality service to all guests at all times, by instilling the company philosophy.

Set up, break down and reset the In-Room Dining service station

Speak with others using clear and professional language, and answer the phones using appropriate etiquette in accordance with company standards

Deliver proper, efficient and friendly service to our guests in their rooms, pool deck, and other assigned hotel spaces

Deliver orders, requests, and amenities in a timely manner to the correct rooms.

Correctly set up trays and carts to be delivered according to the guests' requests

Engage and genuinely interact with guests while anticipating their needs

Explain food and beverage items in detail to our guests

Pick up and remove dirty trays and tray tables from guest rooms and guest floors

Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests.

Participate actively in the resolution of guest concerns.

Complete any necessary opening and closing paperwork and side work duties as required

Complete inventory and requisition forms

Control costs and waste

Work well with others as a team

Prepare food and beverage as per guidelines

Follow cash handling policies and procedures

Assist in filling in at other F&B areas and/or outlets as needed

Maintain regular and predictable attendance

Perform other related duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum 1 year experience in upscale food and beverage environment, preferably in a luxury hotel or fine dining institution

Possess a proven track record for guest satisfaction

Possess a strong sense of urgency

Display a pleasant and cheerful disposition

Maintain a high level of integrity

Display a confident and professional appearance at all times and always meet company grooming standards

Demonstrate strong attention to detail and ability to meet deadlines

Adapt in difficult situations with problem-solving abilities, and make decisions when necessary

Show eagerness and capacity to learn

Able to work flexible hours, weekends, and holidays

EDUCATION and/or EXPERIENCE

High school diploma or equivalent

LANGUAGE SKILLS

Speak, write and read English at an advanced level

Clearly and concisely communicate ideas to others

MATHEMATICAL SKILLS

Basic math - adding, subtracting, division

Cash handling experience REASONING ABILITY

Communication skills are critical. Must be able to communicate clear and listen attentively to Management, other Heartists and guests.

Able to use good judgment where guests and employees are concerned

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to obtain Food Handler Certification

Must be able to obtain TIPs or Alcohol Safety Certification

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.