In Room Dining Server - Casual

Four Seasons; Lanai City (HI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Hourly wage $18

Complimentary employee meals

Dry cleaning for uniforms

Learning & development programs

Job summary

Sensei Lāna’i, a Four Seasons Resort, seeks an attentive In-room Dining Server to provide exceptional guest service in a luxury setting on Lanai. You will deliver meals and beverages, convey menu knowledge, and ensure guests’ expectations are surpassed with personalized attention.

Role requires standing, light lifting, and the ability to work a varied schedule across seven days. Hawaii-specific certifications and legal work authorization are expected, with training provided to maintain Four

Qualifications

• Legal work authorization in United States.
• Able to work seven days a week and around the clock as needed.
• Hawaii TB clearance and Hawaii Food Handler’s Card required.
• Ability to sit/stand for extended periods; lift up to 50 lbs.

Responsibilities

• Deliver exceptional in-room dining service with accuracy and courtesy.
• Greet guests, explain menu items, and respond to questions promptly.
• Maintain cleanliness and organization of dining areas and equipment.
• Process guest checks, room charges, and billing adjustments per procedures.
• And More!

Skills

Hospitality

Customer service

Communication

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sensei Lāna’i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna‘i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.

IN ROOM DINING SERVER

Responsibilities

• Deliver exceptional in-room dining service by accurately delivering food and beverages, verifying orders, accommodating dietary restrictions and special requests, and ensuring the highest standards of quality, presentation, and hospitality
• Provide personalized guest service by greeting guests warmly, sharing menu knowledge, anticipating needs, and responding promptly to inquiries, concerns, and requests
• Maintain cleanliness and organization of in-room dining equipment, service areas, guest corridors, and workspaces, including setup, breakdown, sanitation, restocking, and timely retrieval of trays and dishware
• Deliver guest, daily, and Hale amenities in accordance with brand standards, coordinating with other departments to ensure timely and accurate fulfillment
• Process guest checks, room charges, signatures, and billing adjustments accurately and in accordance with established procedures and accounting standards
• And More!

What To Bring

• Successful candidate must possess legal work authorization in United States
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card
• Hawaii Food Handler’s Card is required for this role
• Maui Liquor Card Preferred, but not required
• Ability to sit and stand for extended periods, lift up to 50lbs, and push/pull as needed during shifts

Join Our ‘ohana & Enjoy Our Amazing Benefits

• Hourly Rate: $18
• Competitive wages
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Inclusive and diverse employee engagement & recognition events all year-round
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, affirmatively. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal