In Room Dining Server- Bottleworks Hotel

BOTTLEWORKS HOTEL OPERATIONS LLC; Indianapolis (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

and more.

Job summary

Bottleworks Hotel in Indianapolis is seeking an In Room Dining Server to deliver a warm, memorable guest experience. You’ll take orders, present menu options, and coordinate timely delivery while maintaining a polished and professional appearance.

With 1 year of server experience preferred, you’ll use MICROS and Square POS systems, contribute to a friendly team, and help guests feel treated to the Geronimo Hospitality Group standard of excellence.

Qualifications

• One year server experience preferred.
• Basic math skills (adding, subtracting, making change).
• Strong customer service and oral communication skills.
• Must be 18 years of age.
• Wine experience and/or certification is a plus.
• Experience with MICROS and Square POS systems.

Responsibilities

• Take customers’ food and beverage orders.
• Set tables and trays to hotel service standards.
• Ensure all orders are accurate and delivered promptly to rooms.
• Follow up with guests to ensure satisfaction with meals and drinks.
• Maintain cleanliness of server stations and dining areas.
• Suggest menu items and beverages based on offerings.
• Coordinate with chefs and bartenders for clarifications.
• Present a professional appearance and friendly service at all times.
• Respond to guest inquiries and provide timely information.
• Attend pre-meal and departmental meetings as required.

Skills

Server experience

Customer service

Oral communication

Wine knowledge

Tools

MICROS POS

Square POS

Job description

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

BOTTLEWORKS HOTEL

Built for the modern traveler, the 104-key boutique Bottleworks Hotel showcases the best of Indianapolis by weaving historic architectural features with modern hotel amenities.

PERKS OF THE JOB

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance
• and more.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

As the In Room Dining Server, you will serve customers and extend great customer service by providing information to help with food and beverage selections, presenting order choices, and maintaining a great dining experience by promoting a warm and friendly atmosphere.

WHAT YOUR DAY WILL LOOK LIKE

• Take customers’ food and beverage orders
• Set tables/trays/carts to type of food and beverage ordered and to hotel service standards
• Ensure that all orders are accurate and brought to each room in a timely manner
• Follow up with guests to ensure satisfaction with food and beverages
• Responsible for cleaning and removal of tables/trays/carts from guest rooms and corridors
• Suggest appetizers, meals, and beverages to customers based on the menu and specials
• Confirm orders with the chefs and bartenders whenever a clarification is requested
• Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience
• Detailed knowing and understanding menus and beverage lists
• Maintains cleanliness standards in server station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Reports cleanliness and maintenance issues to the immediate supervisor
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer’s order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Respect all of your co-workers and managers
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Present a clean and professional appearance at all times.
• Have fun at work; leave baggage at the door; come to work with a positive attitude ready and willing to help create a fun and memorable experience for our guests
• Other duties as assigned, requested, or deemed necessary by management.

GHG24

Requirements

WHAT IT TAKES TO SUCCEED

• One year server experience preferred
• Basic math skills required, must be able to add, subtract, and count change back to customer
• Strong customer service and oral communication skills
• Must be 18 years of age.
• Wine experience and/or certification
• MICROS and Square POS Systems

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.