In Room Dining Server

PHX MC Operations, LLC; Phoenix (AZ); On-site; Full time

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentPosition SummaryThe In-Room Dining (IRD) Server / Order Taker is responsible for providing exceptional guest service by accurately taking food and beverage orders, coordinating timely delivery, and ensuring a memorable dining experience for hotel guests. This position serves as the primary point of contact for in-room dining requests and maintains the highest standards of hospitality, professionalism, and service excellenceWhat You Will AccomplishKey ResponsibilitiesAnswer in-room dining calls promptly, professionally, and courteouslyAccurately enter guest orders into the point-of-sale (POS) systemDemonstrate thorough knowledge of menu items, ingredients, preparation methods, and daily specials.Suggestive sell menu items, beverages, desserts, and promotional offerings to enhance the guest experienceConfirm order details, delivery times, and guest preferencesCommunicate special requests, dietary restrictions, and allergy information to the kitchen and service teamPrepare trays, carts, condiments, and service items according to established standardsDeliver food and beverages to guest rooms in a timely and professional mannerSet up and present orders according to hotel service standardsVerify order accuracy and guest satisfaction upon deliveryRetrieve trays, carts, and service equipment from guest floors promptlyHandle guest concerns and service recovery situations professionallyMaintain cleanliness and organization of the IRD station, service areas, and equipmentEnsure proper handling of food and beverages in compliance with health and safety regulationsProcess guest charges accurately and follow cash handling procedures when applicableAssist with inventory, stocking supplies, and maintaining par levelsSupport restaurant and banquet operations as neededComplete opening, closing, and side work duties as assignedWhat You Will BringQualificationsHigh school diploma or equivalent preferredPrevious hospitality, restaurant, hotel, or customer service experience preferredExcellent verbal communication and telephone etiquette skillsStrong customer service and interpersonal abilitiesAbility to multitask and remain organized in a fast-paced environmentBasic computer and POS system proficiencyAbility to work flexible schedules, including evenings, weekends, and holidaysPhysical RequirementsAbility to stand and walk for extended periodsAbility to push and maneuver room service cartsAbility to lift and carry up to 40 poundsFrequent bending, reaching, and carrying of food and beverage itemsAbility to work in a fast-paced hospitality environmentOS&E Coordinator – New Hotel OpeningPosition SummaryThe OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel. This role works closely with the project team, ownership, procurement, contractors, designers, and hotel department leaders to ensure all operational supplies, furniture, fixtures, equipment, and office materials are installed, organized, and ready for opening day.Key ResponsibilitiesCoordinate all OS&E procurement activities from project initiation through hotel opening.Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.Coordinate receiving, warehousing, inventory control, and distribution of all OS&E items.Assist with the delivery, assembly, placement, and installation of furniture, fixtures, and operational equipment throughout the hotel.Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments.Assist department leaders with setting up offices, including furniture placement, office supplies, filing systems, and operational materials.Coordinate the movement and relocation of furniture, equipment, and supplies as operational needs change during the pre-opening phase.Work alongside contractors, vendors, and hotel staff to ensure departments are fully equipped and operational according to the opening schedule.Conduct quality inspections of delivered goods and report damaged, missing, or incorrect items.Maintain accurate inventory records, asset documentation, and storage organization.Monitor purchase orders, invoices, and expenditures to ensure budget compliance.Assist with room and departmental installations, mock operations, and opening readiness activities.Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.Physical Requirements:While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally sit, grasp, and lift objects weighing up to 50 pounds or more. Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a point-of-sale system, use of a jigger, and stirring with a bar spoon.We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.