Banquet Server

PHX MC Operations, LLC; Phoenix (AZ); On-site; Full time

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentJob DescriptionPosition SummaryThe Banquet Server is responsible for providing exceptional food and beverage service during meetings, conferences, weddings, social gatherings, and special events. This position assists with event setup, execution, and breakdown while ensuring guests receive attentive, professional, and courteous service. The Banquet Server plays a key role in delivering memorable event experiences that reflect the organization's hospitality standardsWhat You Will AccomplishKey ResponsibilitiesProvide professional and courteous food and beverage service during banquet and catered eventsServe plated meals, buffets, hors d’oeuvres, beverages, and specialty menu items according to service standardsEnsure timely and accurate delivery of food and beverages to guests.Monitor guest satisfaction and respond promptly to requests and concernsMaintain knowledge of event menus, beverage offerings, and service proceduresFollow responsible alcohol service guidelines and company policies.Assist with setting up banquet rooms according to Banquet Event Orders (BEOs) and event specificationsArrange tables, chairs, linens, place settings, buffet stations, and service equipmentEnsure event spaces are clean, organized, and properly prepared prior to guest arrivalEnsure event spaces are clean, organized, and properly prepared prior to guest arrivalAssist with event breakdown, equipment removal, and room resets following eventsProperly store banquet equipment, linens, and service items after useMaintain cleanliness and organization of banquet service areas throughout eventsRefill beverages, replenish buffet stations, and clear tables as neededWork closely with banquet captains, culinary staff, and fellow team members to ensure smooth event executionFollow all food safety, sanitation, and workplace safety procedures.Report guest concerns, equipment issues, or operational challenges to supervisors promptly.Complete assigned side work and support other Food & Beverage operations as needed.What You Will BringQualificationsPrevious banquet, restaurant, hotel, catering, or hospitality experience preferredStrong customer service and communication skills.Ability to work effectively in a fast-paced team environment.Ability to follow instructions and maintain attention to detailKnowledge of banquet service procedures preferredAbility to work flexible schedules, including evenings, weekends, holidays, and special eventsPhysical RequirementsAbility to stand and walk for extended periodsAbility to lift, carry, push, and pull up to 50 poundsFrequent bending, reaching, lifting, and carrying trays, tables, chairs, and banquet equipmentAbility to work long shifts during large events and functionsAbility to maneuver safely in crowded event spacesOS&E Coordinator – New Hotel OpeningPosition SummaryThe OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel. This role works closely with the project team, ownership, procurement, contractors, designers, and hotel department leaders to ensure all operational supplies, furniture, fixtures, equipment, and office materials are installed, organized, and ready for opening day.Key ResponsibilitiesCoordinate all OS&E procurement activities from project initiation through hotel opening.Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.Coordinate receiving, warehousing, inventory control, and distribution of all OS&E items.Assist with the delivery, assembly, placement, and installation of furniture, fixtures, and operational equipment throughout the hotel.Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments.Assist department leaders with setting up offices, including furniture placement, office supplies, filing systems, and operational materials.Coordinate the movement and relocation of furniture, equipment, and supplies as operational needs change during the pre-opening phase.Work alongside contractors, vendors, and hotel staff to ensure departments are fully equipped and operational according to the opening schedule.Conduct quality inspections of delivered goods and report damaged, missing, or incorrect items.Maintain accurate inventory records, asset documentation, and storage organization.Monitor purchase orders, invoices, and expenditures to ensure budget compliance.Assist with room and departmental installations, mock operations, and opening readiness activities.Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.Physical Requirements:While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally sit, grasp, and lift objects weighing up to 50 pounds or more. Specific vision abilities constantly required are near vision and occasionally required include close and far vision.We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.