In Room Dining Server

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Fairmont Hotels & Resorts in New Orleans seeks an attentive In-Room Dining Attendant to deliver exceptional guest experiences. You will assist guests with menu guidance, explain beverage lists, and ensure timely, accurate delivery while maintaining safety and sanitation standards.

This fast-paced luxury environment rewards strong communication, organization and a professional appearance. Previous hospitality or in-room dining experience is preferred, with opportunities to develop within a

Qualifications

• Prior in-room dining or hotel service experience preferred.
• Excellent communication and guest service skills.
• Ability to multitask in a fast-paced luxury setting.
• Flexible schedule including mornings, evenings, weekends and holidays.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Assist guests regarding menu items and beverage lists.
• Deliver food and beverages in a timely and accurate manner.
• Check outgoing orders for quality and accuracy.
• Follow safety and sanitation policies.

Skills

Guest service

Communication

Multitasking

Professional appearance

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of all beverage lists
• Deliver food and beverage in a timely and accurate manner
• Check outgoing orders for quality and accuracy of set up
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Follow daily assigned employee shift side work.
• Double check all VIP orders with your manager on duty
• Immediately communicate all special guest needs to your Manger on duty.
• Paces all In Room Dining order distribution and deliveries to our standards
• Compile trip report logs.
• Assist with amenity delivery.
• Assist coordinating removal of IRD equipment from guest rooms and public areas and sorting out all retrieved condiments and equipment’s and stored accordingly.
• Assist Inspecting hotel hallways/landings for Room Service equipment.
• Maintain departmental requisitioned supplies properly stored and organized.
• Other duties as assigned

Qualifications

• Previous restaurant, hotel, in-room dining, or food & beverage service experience preferred
• Luxury hotel or upscale dining experience preferred
• Excellent communication and guest service skills
• Strong organizational and multitasking abilities
• Ability to work independently and efficiently in a fast-paced environment
• Professional appearance and polished demeanor required
• Ability to maintain professionalism and discretion during guest interactions
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required
• Must be legally authorized to work in the United States
• Must possess or be able to obtain any required Louisiana food safety certifications in accordance with local and state regulations
• Must meet Louisiana legal requirements for alcohol service if assigned to deliver alcoholic beverages
• Must possess or be able to obtain a valid Louisiana Responsible Vendor (RV) Server Permit if assigned alcohol service duties

Additional Information

All your information will be kept confidential according to EEO guidelines.