In Room Dining Server

The Atlas Hotel; Fort Worth (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Highgate in Fort Worth, TX is seeking a Room Service Server to receive, prepare, and deliver orders to guestrooms with attentive service.

You should be able to multitask, communicate well with guests and staff, and maintain standards while working in a fast-paced hospitality environment.

Qualifications

• High School diploma or equivalent preferred.
• Excellent verbal and written communication.
• Ability to multitask and prioritize duties.

Responsibilities

• Prepare station for day’s business and stock work areas.
• Check VIP list and relay orders to kitchen.
• Set trays and tables according to standards.
• Deliver orders to guestrooms.
• Retrieve trays promptly after delivery.
• Communicate guest needs to appropriate departments.
• Handle guest complaints and inform management.
• Maintain high guest satisfaction.
• Perform opening and closing side work as required.
• Know menus and specials and upsell.
• Answer the telephone maintaining standards.
• Assist order taker in answering telephone.

Skills

Communication skills

Multitasking

Guest service orientation

Education

High School diploma or equivalent

Job description

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.

• Prepare station in anticipation of the day’s business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
• Check VIP list, and communicate orders to the kitchen and the next room service shift.
• Set trays and tables according to established standards.
• Deliver orders according to established standards.
• Retrieve trays on a timely basis.
• Ensure quality of food & beverage being delivered and communicate with Manager/Captain/Kitchen.
• Prepare and deliver amenities. Replenish as needed.
• Call all guests before delivery of order.
• Perform opening and closing duties according to established side work checklist.
• Have a thorough knowledge of menus and current specials and up-sell items to guests.
• Assist order taker in the answering of the telephone while maintaining the established standards.
• Communicate guest needs to proper department.
• Handle guest’s complaints and communicate to management.
• Ensure overall guest satisfaction.

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.