In-Room Dining Phone Sales Concierge

Eau Palm Beach; Manalapan Township, Northern (NJ, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Eau Resort & Spa in Manalapan, FL is seeking a Telephone Sales Agent to join our Forbes Five Star team. You will greet guests, answer calls, and place guest orders with the kitchen, while maintaining a polished, guest‑focused environment.

The role requires excellent communication, a flexible schedule to cover weekends/holidays/nights, and prior customer service or restaurant experience. Training on Micros system and liquor/wine service is provided as needed.

Qualifications

• 0-1 years' experience in customer service

Responsibilities

• Greet and answer incoming calls per Forbes 5-Star standards
• Place guest orders with the kitchen and coordinate execution
• Maintain cleanliness of the office and department area
• Assist servers during down times and monitor guest needs
• Escalate guest issues when leadership is not present and seek help as needed

Skills

Clear communication

Guest service

Customer service

Attention to detail

Multitasking

Education

High school graduate

Tools

Micros system

Job description

Eau Resort & Spa in Manalapan, FL is seeking a Telephone Sales Agent to join our Forbes Five Star team. You will greet guests, answer calls, and place guest orders with the kitchen, while maintaining a polished, guest‑focused environment.

The role requires excellent communication, a flexible schedule to cover weekends/holidays/nights, and prior customer service or restaurant experience. Training on Micros system and liquor/wine service is provided as needed.