In-Room Dining Captain (Seasonal) - Waldorf Astoria Monarch Beach Resort and Club

Hilton Worldwide, Inc.; California (MO); On-site; USD 60,000 - 80,000; Part time

Job summary

The Waldorf Astoria Monarch Beach Resort seeks a Seasonal In-Room Dining Captain. This role involves supervising dining service, ensuring guest satisfaction, and maintaining service quality. Candidates should possess strong hospitality skills, leadership qualities, and enjoy a dynamic work environment.

Benefits

Access to DailyPay

Medical insurance for employees and families

Mental health resources

Paid Time Off

Travel discounts through Go Hilton

Career development

Employee resource groups

Recognition programs

Qualifications

• Experience in a similar role preferred.
• Ability to work various shifts including weekends and holidays.

Responsibilities

• Supervise service delivery and ensure guest satisfaction.
• Set up trays for incoming orders and serve meals.
• Handle guest inquiries and process payments.

Skills

Hospitality

Integrity

Leadership

Teamwork

Customer focus

Job description

Job Description - In-Room Dining Captain (Seasonal) - Waldorf Astoria Monarch Beach Resort and Club (HOT0BPMW)

Job Number: HOT0BPMW

Work Location: Waldorf Astoria Monarch Beach Resort & Club, 1 Monarch Beach Resort, North Dana Point, 92629

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Seasonal In-Room Dining Captain to join the team.

Located in Dana Point, near Laguna Beach, known for its surf culture and vibrant lifestyle, the resort sits on 175 acres atop a seaside bluff with over 400 rooms, extensive meeting space, and multiple dining outlets including 4 restaurants, a beach club, lounge, marketplace, and in-room dining.

At Waldorf Astoria, we aim to create unforgettable experiences for our guests, meaningful opportunities for our team members, and a positive community impact.

Shift: Various – availability on weekdays, weekends, and holidays required.

Pay Rate: $17.25 per hour, based on experience and location.

Responsibilities:

• Supervise service delivery, ensuring order rotation and guest satisfaction.
• Set up trays and tables for incoming orders.
• Retrieve checks, set tables, deliver food and beverages to guest rooms and meeting rooms.
• Serve meals, collect trays, and respond to guest requests promptly and courteously.
• Present checks and process payments.
• Handle guest inquiries and resolve issues efficiently.
• Perform order-taking duties and answer room service calls as needed.
• Serve alcoholic and non-alcoholic beverages following regulations.

Qualifications:

Hilton, founded in 1919, leads in hospitality through innovation, quality, and success. We value:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Sense of urgency and discipline

Key attributes include:

• Quality
• Productivity
• Customer focus

Working at Hilton:

Hilton offers a global platform of hotels and resorts, committed to exceptional guest experiences. Our vision is "to fill the earth with the light and warmth of hospitality." Our team members enjoy benefits like:

• Access to DailyPay
• Medical insurance for employees and families
• Mental health resources
• Paid Time Off
• Travel discounts through Go Hilton
• Career development
• Employee resource groups
• Recognition programs

* Benefits vary by property and employment terms.