In-Room Dining Captain (Full-Time) - Conrad Indianapolis

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading global hospitality company seeks an In-Room Dining Captain to enhance guest experiences at Conrad Indianapolis. This full-time role involves supervising service operations, training staff, and ensuring compliance with hotel standards, making it an excellent opportunity for career growth in a luxury setting.

Benefits

Access to dailyPay

Medical insurance

Mental health resources

Paid Time Off

Travel discounts

Parental leave

401(k) matching

Stock purchase plan

Educational opportunities

Career development

Employee resource groups

Recognition programs

Qualifications

• Experience in food and beverage service.
• Ability to train new team members.
• Strong communication skills.

Responsibilities

• Supervise service operations and ensure guest satisfaction.
• Train new team members and maintain inventory levels.
• Deliver food and amenities to guests and handle inquiries.

Skills

Hospitality

Leadership

Customer focus

Teamwork

Job description

Job Description - In-Room Dining Captain (Full-Time) - Conrad Indianapolis (HOT0BNHD)

Job Description

In-Room Dining Captain (Full-Time) - Conrad Indianapolis

Job Number:

HOT0BNHD

Work Locations

Conrad Indianapolis, 50 W. Washington St, Indianapolis, IN 46204

Conrad Indianapolis is looking for a In-Room Dining Captain to join the In-Room Dining team. This is an excellent opportunity to grow your career within a Fortune 500 company and a luxury brand.

This 23-story hotel features 247 rooms, 15,000 sq ft of banquet space, and 3 food and beverage outlets, including The Capital Grille, Tastings - Wine Bar & Bistro, and in-room dining.

• Classification: Full-Time
• Shift: AM and PM availability required, including weekdays, weekends, and holidays.

The In-Room Dining Captain assists management in delivering food and beverage service to guests, ensuring outstanding service and profitability. Responsibilities include:

• Supervising service operations, delegating responsibilities, and ensuring guest satisfaction
• Training new team members on daily operations and systems
• Setting up trays and tables for service
• Presenting checks, retrieving orders, and delivering food and amenities to guest rooms and meeting spaces
• Serving meals, responding to guest requests, and handling payments
• Addressing guest inquiries and resolving issues promptly
• Answering room service calls as needed
• Ensuring compliance with hotel policies and regulations
• Maintaining inventory levels for the department

What are we looking for?

Hilton has been a leader in hospitality since 1919, known for innovation, quality, and success. We value:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Sense of urgency

Key attributes include:

• Quality
• Productivity
• Customer focus

Why work for Hilton?

Hilton offers a global presence with luxurious hotels and resorts. Our mission is to create exceptional experiences daily. We are proud of our award-winning workplace culture and support the well-being of our team members through various programs and benefits, including:

• Access to dailyPay
• Medical insurance
• Mental health resources
• Paid Time Off
• Travel discounts
• Parental leave
• 401(k) matching
• Stock purchase plan
• Educational opportunities
• Career development
• Employee resource groups
• Recognition programs

* Benefits may vary by property.