In-Person Call Center Leader: Coaching & Scheduling

Hobson's Comfort Experts; Weatherford (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Benefits

Paid time off

Impactful role

Job summary

Comfort Experts, Inc. in Weatherford, TX, is seeking a Call Center Manager who can lead our customer service team in a hands-on, in-person environment. You will recruit, develop, and coach a team of representatives and scheduling specialists to deliver exceptional service.

This leadership role emphasizes accountability, teamwork, and practical problem solving, with daily coaching, performance reviews, and close collaboration with dispatchers and technicians to keep schedules running smoothly.

Qualifications

• Previous call center management, supervisory, or team leadership experience.
• Strong customer service and communication skills.
• Experience coaching, training, and developing employees.
• Ability to manage a busy, fast-paced customer service environment.
• Experience with scheduling, dispatching, or service-based businesses.

Responsibilities

• Lead, motivate, and support our customer service representatives and scheduling team.
• Oversee daily operations to ensure prompt, friendly service.
• Coach employees to improve communication, problem-solving, and booking skills.
• Identify operational problems and take initiative to resolve them.
• Interview, hire, onboard, and train new team members.
• Develop future leaders within the department.
• Address performance issues fairly and professionally.

Skills

Leadership

Customer service

Communication

Job description

Comfort Experts, Inc. in Weatherford, TX, is seeking a Call Center Manager who can lead our customer service team in a hands-on, in-person environment. You will recruit, develop, and coach a team of representatives and scheduling specialists to deliver exceptional service.

This leadership role emphasizes accountability, teamwork, and practical problem solving, with daily coaching, performance reviews, and close collaboration with dispatchers and technicians to keep schedules running smoothly.