In Person Associate Customer Service Representative at CenterPoint Energy

McNeese State University; Evansville (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading energy company in Evansville is seeking an 'In Person Associate Customer Service Representative' to manage customer inquiries, handle emergency calls, and promote additional services. This role requires a high school diploma and at least one year of customer service experience. Successful candidates will demonstrate strong communication skills and a commitment to customer satisfaction.

Qualifications

• Requires a high school diploma or GED.
• Minimum of 1 year customer service experience.
• Proven history of effectively resolving customer concerns.

Responsibilities

• Responds to customer inquiries via phone, email, and chat.
• Resolves billing inquiries and negotiates payment arrangements.
• Interacts with other departments to resolve customer issues.

Skills

Customer Interaction

Problem Solving

Communication

Sales Skills

Education

High School Diploma or GED

Job description

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In Person Associate Customer Service Representative

Center Point Energy is looking for a In Person Associate Customer Service Representativeto join our Team, located in Evansville, Indiana.

Job Summary:

Receives and responds to customer inquiries, complaints or sales/promotional opportunities for CenterPoint Energy gas and/ or electric customers in a fast paced, high call volume environment. Performs direct customer contact through various channels including phone, email and chat. Completes administrative functions and data entry.

Essential Functions:

• Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
• Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets.
• Respond with urgency to all emergency calls, such as gas leaks, power outages and other unsafe situations and effectively convey the ugency to service grop for rapid response.
• Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows-up on customer accounts.
• Solicits customer feedback on service provided and initiates action based on customer feedback. Receives and appropriately prioritizes trouble calls.
• Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.)
• Interacts with other departments to resolve customer inquiries and achieve customer satisfaction. These departments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting and others when necessary.

Education:

• Requires a high school diploma or GED

Experience:

• Requires a minimum of 1 year customer interaction experience, preferably one year customer service experience, with a proven history of professionally and effectively resolving customer concerns.