In Patient Facility Homecare Specialist (Kaiser SME) - Remote (8-5pm CST)

Solventum; Winters (TX); Remote; USD 50,000 - 69,000; Full time

Job summary

Solventum, a leader in healthcare technology, seeks an In Patient Facility Homecare Specialist (Kaiser SME) for a remote US-based role with typical 8-5 CST hours. You will manage daily worklists, reports, escalations, and cross-functional coordination to ensure seamless Kaiser account handling and adherence to SLAs.

The role emphasizes attention to detail, problem-solving, and leadership in a healthcare context, with remote collaboration and ongoing coaching responsibilities.

Qualifications

• Bachelor’s degree or higher and Five (5) years of accounts receivable (AR) experience and one (1) year of call center experience
• OR High School Diploma/GED and Nine (9) years of accounts receivable (AR) experience and one (1) year of call center experience
• AND Working knowledge of intermediate accounting concepts and AR processes.
• Experience working independently with attention to detail and planning, organization, and communication skills.
• Prior experience problem-solving and negotiation skills; manage conflict and interact effectively with diverse customers while maintaining composure.
• Healthcare background with experience in customer service, training/coaching, and leadership.

Responsibilities

• Creating and distributing daily worklists, workload assignments, and operational reporting to support team execution and SLA adherence.
• Serving as a primary resource for escalations and team questions, including priority account handling and coordination across queues (lost days, unbilled, orders, release requests).
• Auditing accounts for quality assurance, identifying trends, and providing coaching, feedback, and training recommendations to improve performance.
• Training and monitoring new employees and supporting team and department meeting facilitation and communications.
• Partnering cross-functionally as a liaison among Sales, Field Service, and Collections while producing ad-hoc reports and recommending process improvements, mass adjustments, and write-offs for management approval.

Skills

AR experience

Call center experience

Attention to detail

Communication skills

Leadership experience

Education

Bachelor’s degree or higher

High School Diploma/GED

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description

In Patient Facility Homecare Specialist (Kaiser SME) - Remote (8-5pm)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

The In Patient Facility Homecare Specialist (Kaiser SME) is primarily responsible for preparing and distributing daily worklists and reports for multiple functions within the Kaiser Team. This role provides team-level support to ensure responsibilities are completed in alignment with departmental goals, assists the Supervisor/Manager with special projects, and applies established procedures and working knowledge of Kaiser account handling. The Kaiser Lead identifies issues of limited scope and complexity, recommends solutions, and helps minimize impacts to time, cost, and customer experience.

As a In Patient Facility Homecare Specialist (Kaiser SME), You Will Have The Opportunity To Tap Into Your Curiosity And Collaborate With Some Of The Most Innovative And Diverse People Around The World. Here, You Will Make An Impact By

• Creating and distributing daily worklists, workload assignments, and operational reporting to support team execution and SLA adherence.
• Serving as a primary resource for escalations and team questions, including priority account handling and coordination across queues (lost days, unbilled, orders, release requests).
• Auditing accounts for quality assurance, identifying trends, and providing coaching, feedback, and training recommendations to improve performance.
• Training and monitoring new employees and supporting team and department meeting facilitation and communications.
• Partnering cross-functionally as a liaison among Sales, Field Service, and Collections while producing ad-hoc reports and recommending process improvements, mass adjustments, and write-offs for management approval.

Your Skills And Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution AND Five (5) years of accounts receivable (AR) experience and one (1) year of call center experience

OR

• High School Diploma/GED (completed and verified prior to start) from an accredited institution AND Nine (9) years of accounts receivable (AR) experience and one (1) year of call center experience

AND

• Working knowledge of intermediate accounting concepts and AR processes.
• Experience working independently with attention to detail and planning, organization, and communication skills.
• Prior experience problem‑solving and negotiation skills; manage conflict and interact effectively with diverse customers while maintaining composure.
• Healthcare background with experience in customer service, training/coaching, and leadership.

Additional qualifications that could help you succeed even further in this role include:

• Experience supporting Kaiser accounts and related workflows.
• Experience leading teams through training, coaching, and performance improvement initiatives.
• Prior experience manages shifting priorities and tight deadlines with a proactive, solutions-oriented approach.
• Maintain confidentiality and exercise discretion in business relationships.
• Experience communicating information verbally and in writing, clarify disagreements, and work with others to resolve conflicts.
• Prior experience as a teamwork and critical thinking skills, including prioritization, time management, active listening, adaptability, and decision-making.

Work location

Remote in United States; Shift M - F 8am - 5pm CST, no weekend rotation

Travel

N/A

Relocation Assistance

N/A

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only: The expected compensation range for this position is $50,240 - $69,080, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the