In Office Dispatcher Dispatch Experience a MUST

Plumbing Care, Inc.; San Ramon (CA); On-site; Full time

Job summary

An established industry player is seeking a dynamic In-Office Dispatcher to join their vibrant team. This role is perfect for multitaskers who thrive in a fast-paced environment. You'll be the friendly voice assisting customers, scheduling appointments, and dispatching service calls to skilled technicians. With competitive pay and a supportive team atmosphere, this position offers real opportunities for growth and career advancement. If you have dispatch experience and a desire to contribute to a thriving team, this is the perfect opportunity for you!

Benefits

401(k)

401(k) matching

Competitive salary

Health insurance

Paid time off

Qualifications

• Must have previous dispatch experience and strong communication skills.
• Typing speed of 60+ WPM and proficiency in Mac applications are required.

Responsibilities

• Answer incoming calls and assist customers with their needs.
• Schedule appointments and dispatch service calls to technicians.
• Maintain office organization and assist with various tasks.

Skills

Dispatch Experience

Communication Skills

Multitasking Skills

Typing Speed (60+ WPM)

Proficiency in Mac Applications

Sales Experience

Plumbing Knowledge

Bilingual (English and Spanish)

Flexibility to Work Weekends

Tools

Service Titan

Job description

Benefits:

1. 401(k)
2. 401(k) matching
3. Competitive salary
4. Health insurance
5. Paid time off

Join Our Team as an In-Office Dispatcher!

Are you a multitasking pro with dispatch experience? Do you thrive in a fast-paced office where every day is different? We’re looking for a sharp, energetic In-Office Dispatcher to become the heartbeat of our team!

What You'll Be Doing:

1. Be the friendly voice answering incoming calls and helping customers with their needs
2. Follow up quickly on missed calls and emails
3. Deliver top-notch customer service every step of the way
4. Schedule appointments and keep our calendar running smoothly
5. Dispatch service calls to our skilled field technicians
6. Keep the office organized and assist with general tasks and special projects

Must-Have Skills & Experience:

1. Previous dispatch experience is required — seriously, this one’s non-negotiable
2. A+ communication and multitasking skills
3. 60+ WPM typing speed (fast and accurate is the name of the game!)
4. Proficiency in Mac applications
5. Sales experience and plumbing knowledge are a big bonus
6. Experience with Service Titan is a major plus
7. Bilingual in English and Spanish? Even better (but not required)!
8. Flexibility to work weekends is a must
9. A strong desire to learn, grow, and support the team

Why Work With Us?

1. Competitive pay: $25–$30/hour (based on experience)
2. Paid time off and benefits
3. Supportive, friendly team environment
4. Real opportunities for growth and career advancement

Ready to Apply? We’d love to hear from you! Send your resume and a short cover letter to [e-mail] with the subject line: “In-Office Dispatcher / Office Assistant Application”

Note: We’re only reviewing candidates with previous dispatch experience. Service Titan knowledge will make you stand out!