In-Office Banking Customer Care Specialist

Rockland Trust; Massachusetts; Presencial; USD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

401K and DC Plan for retirement

LTD & Life Insurance

Day Care Reimbursement

Tuition Assistance for graduate and本科

Descripción de la vacante

Rockland Trust is seeking a Call Center Representative for an in-office role across multiple Massachusetts offices. You will engage customers on loans, checking accounts, and online banking, handling high volumes of calls with care and accuracy.

The position offers a robust training program and opportunities to grow customer relationships through referrals, with competitive hourly pay and a strong benefits package. Rockland Trust prides itself on an inclusive environment and excellent service.

Formación

• High School diploma required; college degree preferred.
• Basic understanding of banking or finance.
• Strong communication, problem-solving and organizational skills.
• Prior customer service experience preferred; sales experience a plus.

Responsabilidades

• Handle a high volume of inbound and outbound customer calls professionally and courteously.
• Listen to customer needs and provide clear, accurate information and solutions.
• Process transactions correctly and confirm details with callers to ensure mutual understanding.
• Resolve basic issues on the first call and escalate complex matters as needed.
• Accurately document interactions and follow call scripts, quality standards, and company policies.
• Use available resources and communication skills to prevent escalations.
• Identify opportunities to grow customer relationships through referrals.
• Complete all training requirements on time and suggest process improvements to CIC management.
• Serve as a peer coach for new hires when qualified.
• Report system issues promptly and maintain performance metrics (call quality, attendance, productivity).
• Maintain a positive and patient attitude in all situations.
• Perform other duties as assigned by CIC management.

Conocimientos

Communication skills

Problem solving

Time management

Organizational skills

Educación

High School diploma

Herramientas

Microsoft Office

Descripción del empleo

Rockland Trust is seeking a Call Center Representative for an in-office role across multiple Massachusetts offices. You will engage customers on loans, checking accounts, and online banking, handling high volumes of calls with care and accuracy.

The position offers a robust training program and opportunities to grow customer relationships through referrals, with competitive hourly pay and a strong benefits package. Rockland Trust prides itself on an inclusive environment and excellent service.