In-House Tailor

Indochino; Boston (MA); Hybrid; USD 34,000 - 41,000; Full time

Job summary

Indochino's Boston showroom is seeking an Alterations Specialist to perform precision alterations, advise customers on fitting and product options, and coordinate with external tailors. This role emphasizes high-quality workmanship, speed, and exceptional customer service.

You will work in a fast-paced showroom environment, maintaining accuracy, meeting productivity targets, and contributing to a positive brand experience for every guest.

Qualifications

• High level of applied tailoring skills.
• Knowledge and ability to complete all alterations needed in store.
• Ability to bridge communication between Showroom staff and tailors.
• Ability to multi-task, prioritize and work within tight deadlines.
• Strong desire and aptitude to develop, learn and grow through hands-on experience.
• Proficiency in Word, Excel or Google Docs is a definite asset.

Responsibilities

• Perform and complete alterations according to Indochino’s guidelines and service standards
• Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed
• Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue
• Cultivate customer relationships to create loyalty and foster brand ambassadors
• Educate customers and Showroom personnel on proper fitting techniques
• Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate
• Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
• Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times

Skills

Tailoring skills

Customer service

Communication

Organizational skills

Time management

Tools

Word

Excel

Job description

• Perform and complete alterations according to Indochino’s guidelines and service standards
• Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed
• Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting
• Customer-centric approach, understanding and showing enthusiasm for the product and brand
• Press, steam, and spot clean garments/merchandise as necessary
• Follow quality control guidelines and garment inspection
• Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner
• Complete any rush orders, special requests and escalated situations
• Maintain an accurate record of alterations completed, utilizing the tools provided
• Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue
• Cultivate customer relationships to create loyalty and foster brand ambassadors
• Identify and communicate possible quality discrepancies, both from factory and from vendors
• Assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion
• Educate customers and Showroom personnel on proper fitting techniques
• Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate
• Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
• Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times

REQUIREMENTS:

• High level of applied tailoring skills
• Knowledge and ability to complete all alterations needed in store.
• Ability to bridge communication between Showroom staff and tailors
• Ability to multi-task, prioritize and work within tight deadlines
• Strong desire and aptitude to develop, learn and grow through hands-on experience
• Proficiency in Word, Excel or Google Docs is a definite asset
• A strong design sense and trend awareness across all fields
• Previous experience in Fashion Retail an advantage
• Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner
• High level of ownership, accountability and initiative
• Flexibility to work retail schedules such as weekends, evenings, and holidays
• Desire to work in a fast-paced environment guided by iterative learning and team engagement.
• Excellent organizational, interpersonal, and time-management skills
• Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms

WHY WORK AT INDOCHINO:

• Growth Opportunities:Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company.
• Collaborative Environment:Work alongside talented and passionate team members who support each other to succeed.
• Impactful Work:Contribute to a growing retail department and help shape the future of Indochino.
• Customer Focused:Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.
• Compensation: $25-30.00

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.