In-House Tailor

Indochino; Atlanta (GA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Growth Opportunities

Collaborative Environment

Impactful Work

Customer Focused

Job summary

Indochino seeks an Alterations Specialist in its Atlanta showroom to perform alterations to Indochino’s standards, advise customers on products, and accurately calculate lead times to meet expectations.

You will bring a high level of tailoring skills and knowledge of fabrics, fit, and men’s suiting, collaborate with tailors and showroom staff, and help cultivate loyal customers through proactive service.

Qualifications

• High level of applied tailoring skills.
• Ability to complete all alterations in store.
• Bridge communication between Showroom staff and tailors.
• Multi-task and meet tight deadlines.
• Strong desire to develop and grow through hands-on experience.
• Proficiency in Word, Excel or Google Docs.
• Strong design sense and trend awareness in fashion.
• Previous experience in Fashion Retail is an advantage.
• Excellent interpersonal and time-management skills.
• Ability to lift up to 10 pounds and move around the store.

Responsibilities

• Alter garments per Indochino guidelines and standards.
• Provide product advice and calculate lead times for customers.
• Maintain knowledge of garment fitting, fabrics, and menswear.
• Ensure quality control and garment inspection.
• Meet productivity targets (300+ units per month).
• Coordinate alterations with vendor and resolve issues.
• Cultivate customer relationships and brand ambassadors.
• Assist with fittings during high-traffic periods.
• Educate staff on proper fitting techniques.
• Handle rush orders and escalated situations.

Skills

Tailoring skills

Alterations in-store

Communication

Multi-tasking

Fashion retail experience

Organization

Customer service

Flexibility with retail hours

Ownership & initiative

Word/Excel/Google Docs

Job description

Description

RESPONSIBILITIES:

• Perform and complete alterations according to Indochino’s guidelines and service standards
• Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed
• Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting
• Customer-centric approach, understanding and showing enthusiasm for the product and brand
• Press, steam, and spot clean garments/merchandise as necessary
• Follow quality control guidelines and garment inspection
• Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner
• Complete any rush orders, special requests and escalated situations
• Maintain an accurate record of alterations completed, utilizing the tools provided
• Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue
• Cultivate customer relationships to create loyalty and foster brand ambassadors
• Identify and communicate possible quality discrepancies, both from factory and from vendors
• Assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion
• Educate customers and Showroom personnel on proper fitting techniques
• Resolve alterations customer service issues or complaints and escalated situations as appropriate
• Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
• Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times

REQUIREMENTS:

• High level of applied tailoring skills
• Knowledge and ability to complete all alterations needed in store.
• Ability to bridge communication between Showroom staff and tailors
• Ability to multi-task, prioritize and work within tight deadlines
• Strong desire and aptitude to develop, learn and grow through hands-on experience
• Proficiency in Word, Excel or Google Docs is a definite asset
• A strong design sense and trend awareness across all fields
• Previous experience in Fashion Retail an advantage
• Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner
• High level of ownership, accountability and initiative
• Flexibility to work retail schedules such as weekends, evenings, and holidays
• Desire to work in a fast-paced environment guided by iterative learning and team engagement.
• Excellent organizational, interpersonal, and time-management skills
• Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms

WHY WORK AT INDOCHINO:

• Growth Opportunities:Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company.
• Collaborative Environment:Work alongside talented and passionate team members who support each other to succeed.
• Impactful Work:Contribute to a growing retail department and help shape the future of Indochino.
• Customer Focused:Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.

Compensation range: $23-$25

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.