In-House Marketing Manager

Travel + Leisure Co.; Windsor (CO); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Volunteer time off

401k with employer match

Identity theft protection

Wellness program

Employee Assistance Program

Paid time off/holidays when applicable

Job summary

Travel + Leisure Co. in Windsor, CO seeks an experienced In-House Marketing Manager to lead the site’s marketing team, drive occupancy conversions, and ensure an exceptional owner experience across resort brands and travel clubs.

You will recruit, train, and supervise staff, coordinate with Resort, Front Line sales, and Corporate/Regional In-House Marketing Directors, and develop daily/weekly performance reports for leadership. A flexible schedule and strong Microsoft Office skills are required.

Qualifications

• Experience in timeshare sales and/or marketing.
• 2 years in a management or supervisory role preferred or equivalent timeshare experience.
• Ability to work a flexible schedule including days, nights, weekends and holidays.
• Strong interpersonal skills to interact with customers, sales staff and other departments.
• Proficiency with Microsoft Office and related productivity tools.
• Able to work independently and coordinate with multiple departments.

Responsibilities

• Direct management of In-House Marketing Team: hiring, training, directing work, performance reviews and disciplinary actions.
• Maintain site marketing conversion according to standards.
• Resolve tour statuses, bookings, coding issues.
• Order and maintain departmental supplies.
• Maintain daily tour worksheets and reports.
• Run daily/weekly reports and prepare status reports for deadlines.
• Compile performance data for team.
• Prepare additional reports for management.
• Coordinate with In-House and Front Line sales on tour seats and flow.
• Disseminate information related to Marketing/Concierge promptly.
• Coordinate marketing program changes with Sales.
• Submit payroll in a timely manner.

Skills

Management experience

Timeshare experience

Microsoft Office

Attention to details

Tools

Microsoft Office

Job description

We Put the World on Vacation

Travel + Leisure Co. is the worlds leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

Responsible for all In-House Marketing Activities at the site. Primary responsibilities include direct management of In-House Marketing Team, maintaining an acceptable conversion rate of resort occupancy, maintaining an excellent owner experience, and coordination with Resort, Front Line sales, In-House sales and Corporate/Regional In-House Marketing Directors/Managers.

Essential Duties and Responsibilities

• Direct management of In-House Marketing Team: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
• Maintain total site marketing conversion according to site marketing standards.
• Resolve issues pertaining to tour statuses, bookings, coding and etc.
• Order and maintain departmental supplies (collateral material, uniforms, etc.)
• Maintain copies of invitations and daily tour manifests for reference purposes.
• Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report.
• Prepare daily and weekly status reports to include, but not limited to, Show factors and conversion rates to be submitted in a timely manner for corporate deadlines.
• Compile data on each team member’s performance.
• Prepare additional reports deemed necessary by management.
• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.
• Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
• Submit employee payroll in timely manner.
• Perform other related functions not listed.

Qualifications

• Timeshare experience in sales and/or marketing required
• 2 years management or supervisory preferred or 2 years' timeshare equivalent experience.
• Must be able to work flexible schedule which includes a rotating combination of days, nights, weekends, and holidays.
• Ability to deal with both customers and salespeople.
• Ability to focus on details.
• Ability to handle simultaneous situations.
• Ability to handle departmental problems and situations.
• Knowledgeable with commission payroll and understanding.
• Must be proficient at Microsoft Office.
• Must be able to work independently.
• Must be able to interact with many other departments within the company.

How You'll Be Rewarded

Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation

Generally starting at $70,304 - $70,304 per year plus commissions and bonuses. The actual salary rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.