In-Home Services Supervisor

County of Anson; Wadesboro (NC); On-site; USD 42,000 - 73,000; Full time

Job summary

Anson County Elderly / Senior Services seeks an In-Home Services Supervisor to oversee a program of in-home care and respite services for eligible older adults in the County. The role involves supervising a large team of in-home aides, ensuring services meet state guidelines and budgets, and conducting field visits to assess client needs.

You will hire, train, and assign aides, coordinate with families and physicians, and report on performance.

Qualifications

• Associate degree in Human Services or Business Administration and three (3) years' experience working with older and disabled adults, including supervisory experience.
• Bachelor’s degree in human services or business administration with two years supervisory experience preferred.

Responsibilities

• Oversee in-home care and respite services for eligible older adults and ensure program compliance.
• Supervise in-home aides, hire/train staff, and evaluate performance.
• Coordinate services with other social and health agencies.
• Maintain records, prepare reports, and monitor budgets.
• Assist with client eligibility determinations and service planning.

Skills

Supervisory experience

Communication skills

Problem solving

Education

Associate degree in Human Services or Business Administration

Bachelor’s degree preferred in Human Services or Business Administration

Job description

Anson County Elderly / Senior Services

In-Home Services Supervisor

Salary Grade: 65 ($42,203 - $73,199)

General Description of Duties

Performs administrative and supervisory work overseeing a program of in-home care and respite care services for eligible older adults in the County. An employee in this class is responsible for supervising the work of a large number of in-home aides providing respite care, home management and other personal assistance services for eligible older adults, assuring that the program is run according to state guidelines and within budget. Major functions include determining client eligibility or services; determining amount and types of service to provide; making in home visits to evaluate needs; hiring, training and assigning in-home aides; responding to complaints and discussing needs with family members; and engaging in problem solving with Aides, clients and their families. The employee spends significant time in the field. Work involves ensuring adherence to state requirements on policies, procedures and regulations. Work is performed independently under the supervision of the Elderly Services Director and is reviewed through conferences, review of records and reports, observation, and program accomplishments.

Essential Duties and Tasks

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management form assigning duties not listed herein if such functions are logical assignment to the position.

• Assesses care needs; develops plans; ensures quality of care; maintains records and files; prepares reports.
• Assesses client needs; develops, implements, and evaluates service plans
• Supervises home care staff to ensure quality of care is maintained
• Acts as resource person for clients, aides, and community
• Confers and coordinates services with other social and health agencies in the community
• Maintains continuing education through attendance at workshops and seminars
• Contacts client's physician as needed
• Refers clients to other community service agencies such as meals on wheels, Medicaid, etc.
• Assesses new referrals for adult day care; makes home visits to assess needs of existing clients
• Interviews and verifies certifications of applicants; completes orientation
• Evaluates work performance of employees, tests aides for competency
• Performs aide in-services, scheduling
• Helps other agencies as needed concerning adult protective service
• MIS/Cost sharing; OSHA/Safety; IRIS implementation
• Attends training on program services and reporting requirements.
• Performs related tasks as required.

Knowledge, Skills and Abilities:

Thorough knowledge of physical, psychological, financial and environmental needs of older adults; thorough knowledge of the principles and practices of public and private social service organizations; thorough knowledge of current social, economic, and health problems and of human behavior and social functioning of older adults; ability to solve problems within scope of responsibility; ability to establish and maintain effective working relationships with clients, associates, and the general public; ability to analyze facts and exercise sound judgment in arriving at conclusions; ability to communicate complex ideas effectively, orally and in writing; ability to prepare clear and concise reports.

Requirements

Physical Requirements

Must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motion. Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force frequently or constantly to move objects. Must possess the visual acuity to prepare data and reports, to read extensively and to operate a computer terminal.

Minimum Training and Experience

Associate degree in Human Services or Business Administration and three (3) years' experience working with older and disabled adults, including some supervisory experience; or an equivalent combination of education and experience.

Preferred Training and Experience

Bachelor’s degree in human services or business administration two (2) years of supervisory experience.

Special Requirement

Possession of a valid North Carolina driver's license.

Closing Date: Open until filled.