In-Home Sales & Tech Support (Full-Time)

AG1 Asurion Insurance Services; Cincinnati (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Base hourly rate guaranteed

Mileage reimbursement

Phone stipend

Uncapped commissions

Bi-weekly pay

Early access to earned pay

Job summary

Asurion is hiring for an In-Home Sales & Tech Support role in Cincinnati, OH. This entry-level position offers hands-on sales experience, training, and the chance to help customers with their tech needs.

You will work a full-time schedule during peak hours, with travel to customer locations and a focus on delivering excellent service while meeting sales targets. You will gain experience in product knowledge, sales techniques, and problem-solving, supported by coaching and mentoring to grow your

Qualifications

• Entry-level role suitable for someone starting their career.
• Strong communication and interpersonal skills are essential.
• Ability to learn product details and apply to sales conversations.

Responsibilities

• Assist customers in-home or on-site, delivering the Serve, Solve, Sell experience.
• Complete paid training to work independently in the field.
• Learn our products and develop skills in communication, negotiation and problem-solving.
• Receive ongoing coaching and mentoring to support growth and confidence.

Skills

Sales

Communication

Negotiation

Problem solving

Customer service

Driving

Adaptability

Pet-friendly

Job description

In-Home Sales & Tech Support (Full-Time)

$21.00/hour + mileage reimbursement + phone stipend + sales commission

Full-Time Schedule: 5 days/week - Hours: 12:05pm to 9:00pm

About the Role

We're looking for In-Home Sales & Tech Support to work during our busiest hours. This is an entry-level role, ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience.

Here's what you can expect to do:

• As a Field Sales Representative, you'll be on the front lines helping customers through our Serve, Solve, Sell model.
• You'll start with paid training to prepare you to work independently in the field.
• You'll learn our products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving.
• Ongoing coaching and mentoring will support your growth and help you stay confident and tech-savvy.

Serve, Solve, Sell Model

• Serve: Meet customers in-home, in-office, or wherever they are. Asurion will pre-schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets. Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
• Solve: Utilize your expertise to address and resolve customers' tech issues, provide an understandable solution, regardless of their tech knowledge. Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
• Sell: Leverage Asurion's growing range of products to offer tailored solutions to customers. Listen actively to identify customer needs and position products uniquely to meet those needs. You'll use strong negotiation and communication skills – you know how to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale.

What you'll bring to the team

• Comfortable working in a sales environment with set targets
• A valid driver's license and satisfactory driving record with at least 1 year driving experience
• Ability to provide proof of valid car insurance (excluded: Manhattan)
• A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse.
• The maximum expected travel distance is 120 miles, one-way.
• Work a varied 5-day week schedule designed to meet customers on their timeline – this will include evenings, weekends and holidays.
• A personal cellphone to keep in the know while on the job
• Must be comfortable working around household pets
• Efficient, adaptable, goal-oriented and persuasive communication skills
• Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
• Naturally outgoing individual who thrives in human interaction

We take care of you (benefits/perks)

• Base hourly rate is guaranteed for all hours worked and paid bi-weekly.
• Earned pay can now be accessed early!
• Uncapped commissions based on your sales performance paid bi-weekly
• Mileage reimbursement based on IRS guidelines paid weekly
• 35 dollar phone stipend paid monthly
• 3-4 weeks paid training where your success is our top priority

Get to know us

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customers' needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Health and safety measures

At Asurion, employee health and safety are our top priority. Meeting customers at their homes creates a great customer experience. So, we work hard to ensure all employees feel safe doing their work.

Asurion Way

Customer First: We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team: We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent: We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity: We take ownership and pride in the work we do. We build trust-based relationships and do what's right - even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

Note: Work hours may vary based on business needs and market demand. While a standard schedule is provided, flexibility may be required.