In-Home Sales Specialist

Lowe's; Dedham (MA); On-site; USD 40,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Tuition assistance

Job summary

Lowe's in Dedham, MA, is seeking an energetic field sales professional to drive in-home consultations and deliver solution-based selling. You will become the subject-matter expert on Lowe's products and guide customers from needs assessment to final purchase.

Responsibilities include meeting sales targets, building rapport with clients, coordinating with contractors, and maintaining a robust sales pipeline. A valid driver's license and ability to travel to job sites are required.

Qualifications

• The candidate should have a high school diploma or GED or equivalent experience.
• Experience meeting sales targets in quota-driven environments is preferred.
• Proven ability to present and communicate effectively in person.

Responsibilities

• Deliver smart customer service and meet Lowe's service standards at all times.
• Conduct in-home consultations to uncover customer needs and recommend products/services.
• Become a subject-matter expert on product offerings and assist customers with guidance.
• Meet or exceed sales goals using closing skills and solution-based selling.
• Build strong client relationships via attentive listening and tailored recommendations.
• Follow up with customers who have not decided, especially during promotions.
• Maintain relationships with stores, associates, and regional partners.
• Maintain sales pipeline by driving new business opportunities and managing interactions.
• Provide updates to Services Territory Sales Manager during regular check-ins.
• Communicate product features, benefits, lead times, warranties, and installation steps.
• Capture accurate in-home measurements and confirm selections; schedule next steps.
• Prepare for appointments with coordinated samples, materials, and customer data.
• Confirm appointments 24 hours in advance and prep tools/materials for visits.
• Work with contractors/installers to quote, sell, and produce accurate job files.
• Ensure project documents/contracts/pricing worksheets meet company standards.
• Submit paperwork to store teams for timely project execution.
• Keep project folders organized and ensure collateral for demos is ready.
• Follow safety protocols during in-home visits and in-store to protect everyone.

Skills

Outside sales

Strong communication

Solution selling

Rapport building

Time management

Attention to detail

Education

High school diploma or GED

Tools

CRM systems

Mobile devices

Job description

Key Responsibilities

• Deliver SMART customer service and adhere to Lowe's service standards at all times.
• Conduct in-home consultations to uncover customer needs and recommend appropriate home improvement products and services.
• Become a subject-matter expert on all product offerings and serve as a trusted resource for customers seeking guidance.
• Meet or exceed established sales goals, leveraging strong closing skills and solution-based selling techniques.
• Build strong client relationships through attentive listening, asking qualifying questions, and providing tailored recommendations.
• Follow up with customers who have not made a buying decision, especially during promotional events or key selling periods.
• Maintain strong relationships through active engagement with stores, associates, and regional partners.
• Keep a healthy sales pipeline by driving new business opportunities and effectively managing ongoing customer interactions.
• Provide detailed updates to the Services Territory Sales Manager during regular check-ins.
• Communicate clearly with customers regarding product features, benefits, lead times, warranties, and installation processes.
• Capture accurate in-home measurements, confirm product selections, and secure commitment on next steps, including scheduled follow-ups.
• Prepare for appointments through effective coordination of product samples, materials, and customer information.
• Confirm appointments 24 hours in advance and ensure all necessary tools and materials are ready for the visit.
• Work closely with general contractors, installers, and project teams to quote, sell, and produce accurate job files.
• Ensure all project documents, contracts, proposals, and pricing worksheets are completed in accordance with company standards.
• Submit paperwork and project information to the appropriate store teams to ensure timely and accurate project execution.
• Maintain organized project folders, clean and functional samples, and all required collateral for product demonstrations.
• Follow all required safety protocols both during in-home visits and while in the store to ensure the protection of customers, associates, and self.

Required Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• 2+ years of outside sales experience, preferably in in-home, direct-to-consumer, or consultative sales.
• Experience meeting or exceeding sales targets in a quota-driven environment.
• Strong presentation and communication skills, with the ability to build rapport quickly in face-to-face interactions.
• Ability to accurately measure and assess project needs in customer homes.
• Proficiency in using mobile devices, CRM systems, and digital tools for scheduling, quoting, and documentation.
• Physical ability to safely navigate customer homes, carry product samples, and stand for extended periods as needed.
• Ability to work independently, manage time effectively, and maintain an active sales pipeline.
• DL NUMBER - Driver License, Valid and in State Valid driver's license with reliable transportation and ability to pass MVR screen in accordance with company requirements.
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
• Obtain Florida Notary Commission within 60 days of starting the role. Applicable only in the state of Florida (FL)

Competitive Salary: Total Compensation opportunity for top performers of $150,000 and above (consisting of a base annual salary of $40,000 plus commission). Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .

Associate Benefits

Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption as