In-Home Installation and Health Technician

Best Buy; South Charleston (WV); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Employee discount

Health & wellness benefits

Job summary

Best Buy is seeking an In-Home Installation and Health Technician to deliver, install, integrate and troubleshoot consumer electronics and health devices in customers' homes. You will address HIPAA and health-related requirements while identifying the best technology solutions for each lifestyle.

Responsibilities include two-person job leadership, coordination with service partners, inventory management, and maintaining safety and compliance standards in a dynamic field environment.

Qualifications

• 2 years of consumer electronics delivery, installation, integration and troubleshooting experience.
• 1 year of customer service experience.

Responsibilities

• Provide a seamless customer experience by advising and fulfilling lifestyle recommendations regarding products, services and content
• Provide a variety of fulfillment duties including delivery, installation, integration, networking, and troubleshooting consumer electronics devices
• Maintain phone and in-person contact with customers to reveal diagnostic discoveries and make recommendations
• Provide support to in-store agents, car electronic installation and repair agents
• Take the lead on two-person jobs and perform other work alone
• Manage inventory and vehicle maintenance, process paperwork and payment, provide feedback and training opportunities, and follow safety guidelines

Skills

Customer service

Electronics installation

Job description

In-Home Installation and Health Technician

Full time

Regular

Job Description

As an In-Home Installation and Health Technician, you'll be responsible for the delivery, installation, integration and troubleshooting for basic, complex, and advanced consumer electronics products such as home theater, computing, smart home, health technology and networking. This role also requires technical expertise in health device installation and support including all appropriate HIPAA and health-related requirements. Outside of delivery and installation, you'll find the right solutions for customers' lifestyles and technology needs based on interactions within the home. This role requires partnership and indirect leadership with other Agents, service partners, retail employees, and supply chain employees. Internally, we refer to this role as a Consumer Electronic Double Agent.

What you'll do

Provide a seamless customer experience by advising and fulfilling lifestyle recommendations regarding products, services and content

Provide a variety of fulfillment duties including delivery, installation, integration, networking, and troubleshooting consumer electronics devices

Maintain phone and in-person contact with customers to reveal diagnostic discoveries and make recommendations

Provide support to in-store agents, car electronic installation and repair agents

Take the lead on two-person jobs and perform other work alone

Manage inventory and vehicle maintenance, process paperwork and payment, provide feedback and training opportunities, and follow safety guidelines

Must be at least 21 years old

Current, valid driver's license

Have and maintain a driving record which meets Best Buy safety standards

Ability to acquire and maintain any state or local licensing, as required to perform job effectively within 90 days of hire

Ability to acquire any health-related certifications (e.g., HIPAA), as required to perform the job effectively within 90 days of hire

Ability to lift weight up to 75 pounds with or without reasonable accommodation, up to 150 pounds as part of a team with or without reasonable accommodation, and between 150-250 pounds as part of a team with support tools such as harnesses or lifts

2 years of consumer electronics delivery, installation, integration and troubleshooting experience

1 year of customer service experience

Preferred qualifications

1 year of experience in installation, integration and troubleshooting of advanced or complex consumer electronics products

What's in it for you

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Competitive pay

Great employee discount

Financial savings and retirement resources

Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family