In-Home Installation and Health Technician

Best Buy; South Charleston (WV); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Financial savings resources

Health and wellness support

Job summary

Best Buy is seeking an In-Home Installation and Health Technician who will handle the delivery, installation, and troubleshooting of consumer electronics. Your role includes interacting with customers in their homes to tailor technology solutions that meet their needs and lifestyle.

This position requires a valid driver's license and relevant installation experience. Best Buy prides itself on providing competitive pay and various benefits to support employees' well-being and work-life balance.

Qualifications

• Must be at least 21 years old.
• Current, valid driver’s license required.
• 2 years of consumer electronics delivery experience.
• 1 year of customer service experience.
• Ability to lift weight up to 75 pounds.

Responsibilities

• Provide seamless customer experience by fulfilling lifestyle recommendations.
• Deliver, install, and troubleshoot consumer electronics devices.
• Maintain contact with customers for diagnostics and recommendations.
• Support in-store agents and car installation agents.
• Lead two-person jobs and manage vehicle maintenance.

Skills

Customer service experience

Consumer electronics troubleshooting

Installation and integration

Lift weight up to 75 pounds

Job description

As an In-Home Installation and Health Technician, you’ll be responsible for the delivery, installation, integration and troubleshooting for basic, complex, and advanced consumer electronics products such as home theater, computing, smart home, health technology and networking. This role also requires technical expertise in health device installation and support including all appropriate HIPAA and health-related requirements. Outside of delivery and installation, you’ll find the right solutions for customers’ lifestyles and technology needs based on interactions within the home. This role requires partnership and indirect leadership with other Agents, service partners, retail employees, and supply chain employees. Internally, we refer to this role as a Consumer Electronic Double Agent.

What You’ll Do

• Provide a seamless customer experience by advising and fulfilling lifestyle recommendations regarding products, services and content
• Provide a variety of fulfillment duties including delivery, installation, integration, networking, and troubleshooting consumer electronics devices
• Maintain phone and in-person contact with customers to reveal diagnostic discoveries and make recommendations
• Provide support to in-store agents, car electronic installation and repair agents
• Take the lead on two-person jobs and perform other work alone
• Manage inventory and vehicle maintenance, process paperwork and payment, provide feedback and training opportunities, and follow safety guidelines

Basic Qualifications

• Must be at least 21 years old
• Current, valid driver’s license
• Have and maintain a driving record which meets Best Buy safety standards
• Ability to acquire and maintain any state or local licensing, as required to perform job effectively within 90 days of hire
• Ability to acquire any health-related certifications (e.g., HIPAA), as required to perform the job effectively within 90 days of hire
• Ability to lift weight up to 75 pounds with or without reasonable accommodation, up to 150 pounds as part of a team with or without reasonable accommodation, and between 150-250 pounds as part of a team with support tools such as harnesses or lifts
• 2 years of consumer electronics delivery, installation, integration and troubleshooting experience
• 1 year of customer service experience

Preferred Qualifications

• 1 year of experience in installation, integration and troubleshooting of advanced or complex consumer electronics products

What’s In It For You

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our Benefits Include

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About Us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.